Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.
Okugcinwe kunqolobane

Cannot scroll down on the Preferences setting

cor-el replied
BruceWay

I am trying to get to the "clear cookies and Caches" which should be under Privacy & Security.

When I go to preferences, i can move to Privacy & Security or the other headings, but I cannot scroll down any of the pages under the headings. When I am on the Privacy & Security page the scroll down arrow takes me to Sync heading etc.

How do I fix this? I am having to go to the cookies to clean up as I am having another scroll down issue with an app that is important to me. In that I cannot scroll down a list as the dark side bar flicks on and off immediately.

I am on a MacBook Air.

I am trying to get to the "clear cookies and Caches" which should be under Privacy & Security. When I go to preferences, i can move to Privacy & Security or the other headings, but I cannot scroll down any of the pages under the headings. When I am on the Privacy & Security page the scroll down arrow takes me to Sync heading etc. How do I fix this? I am having to go to the cookies to clean up as I am having another scroll down issue with an app that is important to me. In that I cannot scroll down a list as the dark side bar flicks on and off immediately. I am on a MacBook Air.

All Replies (1)

Does it help if you zoom out this page?

Can you attach a screenshot?