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Firefox not closing properly

  • 2 uphendule
  • 0 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu zeroknight

Rod McAfee
Rod McAfee
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I read where others were having the same problem, getting crash reports after trying to close down firefox and takes super long wait to be able to browse when starting again. But I never did read a fix. Can anyone help?

I read where others were having the same problem, getting crash reports after trying to close down firefox and takes super long wait to be able to browse when starting again. But I never did read a fix. Can anyone help?

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

zeroknight
zeroknight
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Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.