Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ancestry.com will work under Chrome but not Firefox

  • 5 uphendule
  • 0 zinale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu zeroknight

more options

Ancestry.com freezes up under Firefox. Cannot manipulate trees. Get message that says page is slowing Firefox down. Works under Chrome.

Ancestry.com freezes up under Firefox. Cannot manipulate trees. Get message that says page is slowing Firefox down. Works under Chrome.

All Replies (5)

more options

Try clearing site cookies and disabling Tracking Protection for the site.

Does it still happen in Troubleshoot Mode?

Helpful?

more options

Thank you for the technical advice but I was looking for a simple answer that would not change vital settings and require something like constant cookie clearing. There must be untold thousands of people who have experienced this problem, so surely Ancestry and Firefox have done something about it.

Helpful?

more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin), always make sure such extensions do not block content.

You can check for issues with Enhanced Tracking Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like blocked content.

It is possible that security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Helpful?

more options

As I have said, surely there is some way where two major, mainline programs will work together without extensive fiddling around with settings. I don't want to go into Firefox and start changing settings that might affect my other usage. I have already tried disabling my ad blocker wrt Ancestry and that did not help at all.

Helpful?

more options

Does it still happen in a new profile? An easy way to test a new profile is to install Developer Edition and see if it happens there or refresh your existing profile. Make sure you stay signed out of your sync account when testing.

Helpful?

Buza umbuzo

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.