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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My medical insurance site won't let me log in. I set ghostery to trust site, cleared recent history

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  • Igcine ukuphendulwa ngu zeroknight

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bold text Firefox won't let me sign in to my health insurance account. I cleared cache, set ghostery to trust site, changed password. The agent had no problem getting on my account with Chrome. I finally accessed through Ipad, but I still cannot get on with Firefox. Says, "Unable to retrieve information" and tells me to contact the company.

'''bold text''' Firefox won't let me sign in to my health insurance account. I cleared cache, set ghostery to trust site, changed password. The agent had no problem getting on my account with Chrome. I finally accessed through Ipad, but I still cannot get on with Firefox. Says, "Unable to retrieve information" and tells me to contact the company.

All Replies (5)

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What site? A full browser screenshot please so we see the issue. It may also be this. see screenshot

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I went to privacy setting and put the United Healthcare website as an exception. I restarted computer and it still did not allow me to get on the site. I had allowed cookies and location. I decided to try Microsoft Edge and it does work on that site. Can't figure out why it doesn't work on Firefox.

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I tried to get a screenshot of my browser, but it won't paste on this reply box.

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Does it still happen in Troubleshoot Mode?