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GroupMe photo upload broken for over a week

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I frequently use GroupMe on desktop from Firefox, on two separate computers (a self-built desktop, and a Dell Latitude laptop).

Starting sometime over a week ago, I have been unable to drag & drop or otherwise upload photos in my chats. The only method that works is pasting direct URLs of JPGs.

In all other circumstances, I get the uploaded image error attached to this post.

Two different GroupMe support agents have said that, since image upload is still working in Edge, that it's a Firefox problem.

Tried clearing cache, site cookies, reset the browser, ran in troubleshooting mode...same result every time.

This is not the "image file size too big" error. I used to routinely post captures from the Snipping Tool, and I can't anymore.

I'm not sure where else to go to troubleshoot this. It's very annoying. Any suggestions?

I frequently use GroupMe on desktop from Firefox, on two separate computers (a self-built desktop, and a Dell Latitude laptop). Starting sometime over a week ago, I have been unable to drag & drop or otherwise upload photos in my chats. The only method that works is pasting direct URLs of JPGs. In all other circumstances, I get the uploaded image error attached to this post. Two different GroupMe support agents have said that, since image upload is still working in Edge, that it's a Firefox problem. Tried clearing cache, site cookies, reset the browser, ran in troubleshooting mode...same result every time. This is '''''not''''' the "image file size too big" error. I used to routinely post captures from the Snipping Tool, and I can't anymore. I'm not sure where else to go to troubleshoot this. It's very annoying. Any suggestions?
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

zeroknight said

Are you able to upload using the file selector instead of drag and drop?

It didn't work that way, either.

Inexplicably, both methods started working again last night sometime. But the version of Firefox didn't change and I guess I'll never know what broke and/or fixed it in the first place.

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All Replies (2)

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Are you able to upload using the file selector instead of drag and drop?

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Isisombululo Esikhethiwe

zeroknight said

Are you able to upload using the file selector instead of drag and drop?

It didn't work that way, either.

Inexplicably, both methods started working again last night sometime. But the version of Firefox didn't change and I guess I'll never know what broke and/or fixed it in the first place.