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crashs more than one time a day

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it is crashing more that one time a day

it is crashing more that one time a day

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More info please. https://support.mozilla.org/en-US/kb/mozillacrashreporter

Does it happen with Firefox in Safe Mode?https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Windows home or pro? What security software are you running? Does it happen under a different windows user account? If you do not have another windows account, create it for testing this issue. https://www.geeksforgeeks.org/how-to-create-a-new-user-in-windows-10/

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none of this helps stop the crashing

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Stephanie, we need to know more than just "it crashes". In order to troubleshoot we need more information.

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Crash ID: bp-23eae0ea-f359-47ac-9ca5-caaef0231122 Crash ID: bp-96a302b2-e27e-4d5e-b2ae-77b440230922 Crash ID: bp-604ff95a-d15a-4715-ac0c-8c85b0221108 Crash ID: bp-d7c10868-78f2-44c2-bada-674e70231106 Crash ID: bp-eafb9327-3cee-442b-8b0b-b728b0231113


06ecc931-4892-4711-94dd-c9ea8d756a24 06ecc931-4892-4711-94dd-c9ea8d756a24 2929016c-d45e-4abe-baec-4bc31dd174bd 2929016c-d45e-4abe-baec-4bc31dd174bd

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If you use Sync, best is to disconnect Sync temporarily during troubleshooting.

This could be a problem with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use the "Places Database" -> "Verify Integrity" button on the "Help -> More Troubleshooting Information" (about:support) page

If errors are reported with "Verify Integrity", close and restart Firefox or reboot and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder with Firefox closed. Firefox will rebuild places.sqlite and restore the bookmarks from the most recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
  • you lose the history when a new places.sqlite is created

You may have to restore an older bookmarks backup in the bookmarkbackups folder via the Bookmarks Manager (Library).

See also:

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

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Does it still crash with Malwarebytes and Bitdefender disabled?

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it just happed again AbortMessage: ###!!! ABORT: file resource://gre/modules/SyncedBookmarksMirror.sys.mjs:266 Accessibility: Active AccessibilityClient: Grammarly.Desktop.exe|1.0.54.1209 AccessibilityInProcClient: 0x800 AdapterDeviceID: 0x9b41 AdapterDriverVersion: 31.0.101.2114 AdapterSubsysID: 22b317aa AdapterVendorID: 0x8086 Add-ons: 87677a2c52b84ad3a151a4a72f5bd3c4%40jetpack:8.909.0,jid1-93CWPmRbVPjRQA%40jetpack:12.8.4,%7Bb9acf540-acba-11e1-8ccb-001fd0e08bd4%7D:18.5,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:120.1.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0,google%40search.mozilla.org:1.4,amazondotcom%40search.mozilla.org:1.7,wikipedia%40search.mozilla.org:1.3,bing%40search.mozilla.org:1.6,ddg%40search.mozilla.org:1.4,ebay%40search.mozilla.org:1.4 AsyncShutdownTimeout: {"phase":"Places Clients shutdown","conditions":[{"name":"SyncedBookmarksMirror: finalize","state":{"steps":[{"step":"finalize","at":1701876172768}]},"filename":"resource://gre/modules/SyncedBookmarksMirror.sys.mjs","lineNumber":266,"stack":["resource://gre/modules/SyncedBookmarksMirror.sys.mjs:SyncedBookmarksMirror:266","resource://gre/modules/SyncedBookmarksMirror.sys.mjs:open:331"]}]} AvailablePageFile: 3947540480 AvailablePhysicalMemory: 5131476992 AvailableVirtualMemory: 138530513965056 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20231129155202 CPUMicrocodeVersion: 0xf8 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1701876234 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true ExperimentalFeatures: devtools.inspector.compatibility.enabled GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1701445246 LastInteractionDuration: 53 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Binary Fortress Software Ltd":["AppHook64_F9ED341C-D88B-4BF1-9887-E84B37F2777D.dll"],"Bitdefender SRL":["gemmauf64.dll","bdhkm64.dll"],"Malwarebytes Inc.":["mbae64.dll"],"Microsoft Corporation":["msvcp140.dll","vcruntime140.dll","vcruntime140_1.dll"],"Microsoft Windows":["bcryptPrimitives.dll","msctf.dll","cfgmgr32.dll","Windows.Security.Integrity.dll","ntshrui.dll","explorerframe.dll","wpnapps.dll","uiautomationcore.dll","twinapi.dll","dataexchange.dll","wininet.dll","cscapi.dll","oleacc.dll","OneCoreCommonProxyStub.dll","comctl32.dll","wsock32.dll","ktmw32.dll","webauthn.dll","directmanipulation.dll","msxml6.dll","Windows.Globalization.dll","DWrite.dll","urlmon.dll","Windows.UI.Immersive.dll","BCP47mrm.dll","InputHost.dll","Windows.UI.dll","ia2comproxy.dll","Bcp47Langs.dll","dbgcore.dll","textinputframework.dll","iertutil.dll","ondemandconnroutehelper.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","OneCoreUAPCommonProxyStub.dll","ColorAdapterClient.dll","mscms.dll","WindowManagementAPI.dll","xmllite.dll","winmm.dll","twinapi.appcore.dll","wscapi.dll","rasadhlp.dll","version.dll","usermgrcli.dll","avrt.dll","MMDevAPI.dll","AudioSes.dll","FWPUCLNT.DLL","dhcpcsvc.dll","dhcpcsvc6.DLL","policymanager.dll","winhttp.dll","winnsi.dll","WinTypes.dll","d3d11.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","wshbth.dll","propsys.dll","taskschd.dll","nlaapi.dll","linkinfo.dll","wtsapi32.dll","uxtheme.dll","resourcepolicyclient.dll","dwmapi.dll","rmclient.dll","dbghelp.dll","windows.storage.dll","kernel.appcore.dll","dxgi.dll","winsta.dll","gpapi.dll","srvcli.dll","rsaenh.dll","msvcp110_win.dll","ntmarta.dll","umpdc.dll","IPHLPAPI.DLL","netutils.dll","dnsapi.dll","powrprof.dll","mswsock.dll","cryptsp.dll","cryptbase.dll","wldp.dll","ntasn1.dll","ncrypt.dll","msasn1.dll","devobj.dll","sxs.dll","userenv.dll","sspicli.dll","profapi.dll","bcrypt.dll","msvcp_win.dll","wintrust.dll","gdi32full.dll","KERNELBASE.dll","win32u.dll","crypt32.dll","ucrtbase.dll","kernel32.dll","user32.dll","combase.dll","gdi32.dll","clbcatq.dll","rpcrt4.dll","msvcrt.dll","psapi.dll","ws2_32.dll","shell32.dll","sechost.dll","imagehlp.dll","setupapi.dll","shlwapi.dll","SHCore.dll","imm32.dll","ole32.dll","oleaut32.dll","advapi32.dll","nsi.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","osclientcerts.dll","nss3.dll","nssckbi.dll","freebl3.dll","softokn3.dll","gkcodecs.dll","mozglue.dll","lgpllibs.dll"]} MozCrashReason: [Parent 22788, Main Thread] ###!!! ABORT: file resource://gre/modules/SyncedBookmarksMirror.sys.mjs:266 Notes: FP(D00-L1000-W0000100-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x1d16, AdapterSubsysID2: 22b317aa, AdapterDriverVersion2: 31.0.15.2908DWrite? DWrite+ WR? WR+ xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/SyncedBookmarksMirror.sys.mjs:266) ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 90434 ShutdownProgress: profile-change-teardown ShutdownReason: AppClose StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1701872902 SubmittedFrom: Client SystemMemoryUsePercentage: 69 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20231129155202","version":"120.0.1","vendor":"Mozilla","displayVersion":"120.0.1","platformVersion":"120.0.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16103,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":8,"cores":4,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) i7-10610U CPU @ 1.80GHz","family":6,"model":142,"stepping":12,"l2cacheKB":256,"l3cacheKB":8192,"speedMHz":2304,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"installYear":2020,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19045,"windowsUBR":3693},"hdd":{"binary":{"model":"WDC PC SN730 SDBQNTY-256G-1001","revision":"11170101","type":"SSD"},"profile":{"model":"WDC PC SN730 SDBQNTY-256G-1001","revision":"11170101","type":"SSD"},"system":{"model":"WDC PC SN730 SDBQNTY-256G-1001","revision":"11170101","type":"SSD"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"Intel(R) UHD Graphics","vendorID":"0x8086","deviceID":"0x9b41","subsysID":"22b317aa","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"31.0.101.2114","driverDate":"8-24-2022","GPUActive":true},{"description":"NVIDIA GeForce MX330","vendorID":"0x10de","deviceID":"0x1d16","subsysID":"22b317aa","RAM":2048,"driver":"C:\\Windows\\System32\\DriverStore\\FileRepository\\nvlt.inf_amd64_4800cfbcd1a837f2\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvlt.inf_amd64_4800cfbcd1a837f2\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvlt.inf_amd64_4800cfbcd1a837f2\\nvldumdx.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvlt.inf_amd64_4800cfbcd1a837f2\\nvldumdx.dll C:\\Windows\\System32\\DriverStore\\FileRepository\\nvlt.inf_amd64_4800cfbcd1a837f2\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvlt.inf_amd64_4800cfbcd1a837f2\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvlt.inf_amd64_4800cfbcd1a837f2\\nvldumd.dll,C:\\Windows\\System32\\DriverStore\\FileRepository\\nvlt.inf_amd64_4800cfbcd1a837f2\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.2908","driverDate":"5-30-2023","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":

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{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Malwarebytes","VIPRE Business Agent"],"antispyware":null,"firewall":["Windows Firewall"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.migrate.interactions.bookmarks":true,"browser.migrate.interactions.history":true,"browser.migrate.interactions.passwords":true,"browser.search.region":"US","browser.search.widget.inNavBar":true,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"general.config.filename":"<set>","media.gmp-gmpopenh264.lastInstallStart":1699882209,"media.gmp-gmpopenh264.lastDownload":1699882210,"media.gmp-gmpopenh264.lastUpdate":1699882210,"media.gmp-widevinecdm.lastInstallStart":1699882210,"media.gmp-widevinecdm.lastDownload":1699882215,"media.gmp-w

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Some many questions and no answers... jones out.  ;-/

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you did not ask me any questions

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i dont know how to disable Malwarebytes and Bitdefender disabled

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Buza umbuzo

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