Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Regular Crashes

  • 8 uphendule
  • 1 inale nkinga
  • 45 views
  • Igcine ukuphendulwa ngu klimber_2

more options

Firefox has been crashing multiple times per day for several weeks now. It used to be fine, hardly ever crashing. I can't think of anything I'm doing differently since before the crashes started. I can only assume that it started after a specific Firefox update. I do have a lot of windows/tabs open at once, but that was never an issue in the past. Occasionally individual pages will crash, usually several at once. The entire software crashes all at once regularly as well. Sometimes the crash seems to cause other issues, such as my computer hanging up for a bit, or my monitors going blank and the graphics system seeming to reset, before Firefox actually crashes. I don't always get a crash report dialogue when the whole thing crashes.

Most recent crash report ID: bp-bd37576c-c5ef-419f-a031-fe1910231123

I keep my Windows and Firefox up to date. I tried turning off hardware acceleration, but I think that might have made it worse so I turned it back on. I cleared the caches (which took well over five minutes), and ran speedyfox a few times. I exit Firefox through File > Exit whenever I need to restart or run other heavy software.

Firefox has been crashing multiple times per day for several weeks now. It used to be fine, hardly ever crashing. I can't think of anything I'm doing differently since before the crashes started. I can only assume that it started after a specific Firefox update. I do have a lot of windows/tabs open at once, but that was never an issue in the past. Occasionally individual pages will crash, usually several at once. The entire software crashes all at once regularly as well. Sometimes the crash seems to cause other issues, such as my computer hanging up for a bit, or my monitors going blank and the graphics system seeming to reset, before Firefox actually crashes. I don't always get a crash report dialogue when the whole thing crashes. Most recent crash report ID: bp-bd37576c-c5ef-419f-a031-fe1910231123 I keep my Windows and Firefox up to date. I tried turning off hardware acceleration, but I think that might have made it worse so I turned it back on. I cleared the caches (which took well over five minutes), and ran speedyfox a few times. I exit Firefox through File > Exit whenever I need to restart or run other heavy software.

All Replies (8)

more options

Does it still happen in Troubleshoot Mode?

more options

I haven't tried troubleshoot mode because I was unsure if it could make me lose all of my windows/tabs. I'll give it a try shortly.

more options

Troubleshoot Mode does seem to help a bit. It went longer without crashing fully, but individual tabs would still crash occasionally, and the entire thing eventually crashed as well.

more options

Do your other crash reports have a similar "OOM" signature? OOM = Out of Memory, which really means that Firefox requested a particular allocation of RAM and the system declined. I don't think it's due to lack of physical memory -- your report shows:

Available Physical Memory: 6,064,267,264 bytes (6.06 GB) System Memory Use Percentage: 82 OOM Allocation Size: 1,512 bytes (1.51 KB)

-- but either memory is very fragmented (if you haven't restarted the system for many, many days), or something is restricting Firefox's memory usage in a way that it doesn't expect.

more options

Not necessarily, but I think most are memory related. Here are the latest three report IDs. I have 32GB of memory, Firefox is usually using about 7-8 it seems. It doesn't seem to matter how recently I've restarted. Sometimes it crashes very quickly after a restart, sometimes it won't crash for quite a long time even though I haven't restarted in days.

bp-9d938d6a-3854-4a87-9eb0-8983f0231123 bp-bd37576c-c5ef-419f-a031-fe1910231123 bp-a45a90ab-4157-4ded-9293-62b380231123

more options

I can't tell why Firefox is getting denied on memory allocation requests when there is so much free memory. Hopefully someone more technical sees additional things in the reports.

more options

This could be a problem with the Windows page file:

Do you let Windows handle the Page file automatically or have you set a fixed size for the Windows Page File ?

  • Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the automatic setting and let Windows handle the page file size automatically.

more options

It was a fixed value. I just set it to automatic and will see how that goes. Thanks!