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Cant get rid of malware- googleadservices.com

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  • Igcine ukuphendulwa ngu zeroknight

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Hello. sadly after using Firefox for over 10 years i have to stop using it. ive been tormented with the malware googleadservices.com. Search keeps redirecting me to the above url.

i cant get the solution below to work- i cant find these options in my Firefox (v116) which is up to date askasik. i dont have 'Options' under my 'Tools' dropdown

https://support.mozilla.org/bm/questions/915394

Clear the cache and the cookies from sites that cause problems. "Clear the Cache":

   Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" 

"Remove Cookies" from sites causing problems:

   Tools > Options > Privacy > Cookies: "Show Cookies"
Hello. sadly after using Firefox for over 10 years i have to stop using it. ive been tormented with the malware googleadservices.com. Search keeps redirecting me to the above url. i cant get the solution below to work- i cant find these options in my Firefox (v116) which is up to date askasik. i dont have 'Options' under my 'Tools' dropdown https://support.mozilla.org/bm/questions/915394 Clear the cache and the cookies from sites that cause problems. "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" "Remove Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

All Replies (3)

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"Tools > Options > Advanced" is very outdated and was used a long time ago and then only on the Windows platform.

This would now be:

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

See also:

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Thank you Cor-el. i did all above, but im afraid the problem remains. Mike

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Does it still happen in Troubleshoot Mode?