Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Restricted access to my t mobile account only on Firefox, not Chrome

  • 1 baphendule
  • 3 zinale nkinga
  • 15 views
  • Igcine ukuphendulwa ngu cor-el

more options

New issue, but only on Firefox: I cannot access parts of my TMobile account. The message reads "restricted access" and the page is blank. This is happening only on Firefox, and unfortunately, your many articles your users have to sift through, with no actual staff support is really time consuming and and discouraging, as I have spent the past 2 hours trying to resolve this issue, which was never an issue before. Clearly Chrome is easier to use, and your enhanced tracking is not a good program if you can't use your own accounts.

Thanks for any advice that works. Otherwise, I've tried all Firefox's other options and they do not work.

New issue, but only on Firefox: I cannot access parts of my TMobile account. The message reads "restricted access" and the page is blank. This is happening only on Firefox, and unfortunately, your many articles your users have to sift through, with no actual staff support is really time consuming and and discouraging, as I have spent the past 2 hours trying to resolve this issue, which was never an issue before. Clearly Chrome is easier to use, and your enhanced tracking is not a good program if you can't use your own accounts. Thanks for any advice that works. Otherwise, I've tried all Firefox's other options and they do not work.

All Replies (1)

more options

You can check for issues with Total Cookie Protection.


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window