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Firefox says I am up to date. FedEx and Best Buy says I need to update Firefox in order to get on their site
All Replies (3)
Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104
Did you clear your browser cache? https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
I have no issues with either site. see screenshot I've been on Best Buy several times this week. Trying to buy a ultra wide curved monitor, debating between 34 and 38in HP on BB, ebay, and Amazon. Show us what you're seeing. Post full browser screenshot and not just the error message.
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages about blocked content.
If none of that works, you may have a corrupt installation and need to reinstall Firefox.