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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

couldnt find previous sync data

gnanaprakashdusetty
gnanaprakashdusetty
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Hi, I recently moved to a new country & bought a new laptop. I singed out of my ffirefox account from my previous device. I installed firefox in the new device and signed in with my old email id, but I couldnt find any of my previous history,bookmarks or passwords saved.

Please help me retain my info.

Hi, I recently moved to a new country & bought a new laptop. I singed out of my ffirefox account from my previous device. I installed firefox in the new device and signed in with my old email id, but I couldnt find any of my previous history,bookmarks or passwords saved. Please help me retain my info.

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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By the way, if you want to see what data from your previous Firefox installation is in the Sync cloud, you can use this method:

(1) Install the About Sync add-on from

https://addons.mozilla.org/firefox/addon/about-sync/

(2) After installation, in Firefox, type or paste about:sync in the address bar and allow the page to populate

The type size on this page is quite small, but it should show every category of data that is currently on the Sync servers. Can you see anything there that hasn't come down to your new installation of Firefox yet?