Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

FIREFOX UPDATE WON'T LET ME LOG INTO 2 SITES

  • 2 uphendule
  • 0 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu judiellen

judiellen
judiellen
more options

I no longer can log into Walgreens but I can on Edge (who I HATE) I've tried the following: 1. Close Firefox and reopen it. 2. Tried reboot my computer 3. Cleared cookies. 4. Clear cache. WALGREENS.COM: I get a red pop up that states "We are sorry for the inconvenience, but this service is currently unavailable.

MICHAELS.COM: (firefox has the password saved) when I use that login, it just brings me back to the Michaels home page but I am not logged in. If I manual type it all in.... it gives me this: Access Denied You don't have permission to access "http://www.michaels.com/Account?" on this server. Reference #18.8ef4d517.1674517774.411c3b08

I would really prefer to stay with Firefox and I have used it for years (as well as Thunderbird) but it is really insane that I have to go to Edge every week to place orders.

Any help would be greatly appreciate.

I no longer can log into Walgreens but I can on Edge (who I HATE) I've tried the following: 1. Close Firefox and reopen it. 2. Tried reboot my computer 3. Cleared cookies. 4. Clear cache. WALGREENS.COM: I get a red pop up that states "We are sorry for the inconvenience, but this service is currently unavailable. MICHAELS.COM: (firefox has the password saved) when I use that login, it just brings me back to the Michaels home page but I am not logged in. If I manual type it all in.... it gives me this: Access Denied You don't have permission to access "http://www.michaels.com/Account?" on this server. Reference #18.8ef4d517.1674517774.411c3b08 I would really prefer to stay with Firefox and I have used it for years (as well as Thunderbird) but it is really insane that I have to go to Edge every week to place orders. Any help would be greatly appreciate.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
judiellen
judiellen Umnikazi wombuzo
more options

I did all as above. It worked with Michaels but not with Walgreens. Odd part is, I need Walgreens more than Michaels.

Can you tell me.... I have firefox memorize some of my logins, when I deleted the cache, did I loose those?