Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Missing bookmarks and passwords

  • 5 uphendule
  • 0 zinale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu Bithiah

more options

I installed the latest version of Firefox browser and now my bookmarks and passwords are gone.How can I get them back or can I go back to before the update to the previous version to get everything back. I'm disabled and I rely on my computer to stay in touch with everything and I can't remember all my bookmarks and passwords. I tried one method from the website and it said that I had 11 bookmarks but it didn't restore them. Anybody that can help I would greatly appreciate it.

I installed the latest version of Firefox browser and now my bookmarks and passwords are gone.How can I get them back or can I go back to before the update to the previous version to get everything back. I'm disabled and I rely on my computer to stay in touch with everything and I can't remember all my bookmarks and passwords. I tried one method from the website and it said that I had 11 bookmarks but it didn't restore them. Anybody that can help I would greatly appreciate it.

Isisombululo esikhethiwe

Hey there!

That's great news! Well except for not recovering the passwords. See here for steps to recover the passwords from the profile folder: https://mzl.la/3kbzrLb .

I am using a Mac so I am not entirely sure how the steps work as it is mainly applicable to Windows. If you're using a Mac, do tell so I can try to find the alternative steps.

Hope it works!

Bithiah

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (5)

more options

Hey there!

Please see the following the article on how to recover your bookmarks: https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

Also: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

Hope I helped!

Kind regards,

Bithiah

more options

Hi Bithiah,I got my bookmarks back but not my passwords.How do I get them back from my old/default profile?Thanks for your help and I hope to hear from you again soon.

more options

Isisombululo Esikhethiwe

Hey there!

That's great news! Well except for not recovering the passwords. See here for steps to recover the passwords from the profile folder: https://mzl.la/3kbzrLb .

I am using a Mac so I am not entirely sure how the steps work as it is mainly applicable to Windows. If you're using a Mac, do tell so I can try to find the alternative steps.

Hope it works!

Bithiah

more options

Hi Bithiah,Just wanted to let you know that all my passwords,usernames and websites showed up the next day when I started up firefox again.Is there a way to save all that information on my computer?So that I can print it out in case everything gets lost permantly?Thanks a million for everything you've been a big help.

more options

I am glad I could be of some help! Well I recommend you to export your bookmarks and passwords and store them somewhere safe. So let's say the same issue of disappearance of bookmarks & passwords happens again, you can just import the files from earlier.

How to export passwords -> https://mzl.la/3paI340 How to export bookmarks -> http://mzl.la/1BAQB3f

How to import passwords ->https://mzl.la/3ZwNYRT How to import bookmarks -> http://mzl.la/1BAQuVo

You can certainly print out the files but I think that would be unnecessary but it's solely up to you. I would recommend you to keep the files in a USB stick.