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Two apparent error troubles in and with my Firefox account

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  • Igcine ukuphendulwa ngu Dropa

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Hello!

Apparently my Firefox account, [email1]@gmail.com, has me as using Windows 10 although I upgraded to Windows 11 last spring and there is no obvious way for me to update that information.

I have a secondary email listed in my Firefox account, [email2]@gmail.com, but that secondary email is in need of verification and I am having trouble in getting that done. On my [email1]@gmail.com Gmail account I can send a test message to my [email2]@gmail.com Gmail account and can receive it there, but for some unknown reason my attempts to have that same secondary email verified have failed by its not appearing on my Gmail account where I have it listed as a secondary email. I also have spent time in trying find ways to correct this and to contact Google about this, but have not found any such corrective ways and have had no response from Google.

I thank you. – Doug

Hello! Apparently my Firefox account, [email1]@gmail.com, has me as using Windows 10 although I upgraded to Windows 11 last spring and there is no obvious way for me to update that information. I have a secondary email listed in my Firefox account, [email2]@gmail.com, but that secondary email is in need of verification and I am having trouble in getting that done. On my [email1]@gmail.com Gmail account I can send a test message to my [email2]@gmail.com Gmail account and can receive it there, but for some unknown reason my attempts to have that same secondary email verified have failed by its not appearing on my Gmail account where I have it listed as a secondary email. I also have spent time in trying find ways to correct this and to contact Google about this, but have not found any such corrective ways and have had no response from Google. I thank you. – Doug

Okulungisiwe ngu Andrew

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You need to see in your profile which is the Master login account email and that's where Firefox password reset is sent to. It doesn't use the secondary to verify it's the Primary email login that is used for verification. Firefox has nothing to do with gmail accounts on Google side you can send and receive from either accounts back and forth. If you can't verify with the Primary email on gmail then you can't change the user email login or update the Primary email login.

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