Remote content "Preferences" bar/button does not appear in Thunderbird 102.4.2
I'm using Thunderbird 102.4.2 (64-bit) on Ubuntu 22.04 Jammy Jellyfish.
Starting a few releases back (I don't know which, since Thunderbird was auto-updating and I've manually updated a few versions since then in an attempt to solve this), the yellow "To protect your privacy, Thunderbird has blocked remote content in this message." bar with the "Preferences" button does not automatically appear when I open an email message.
If I go to View > Message Body As, "Original HTML" is ALREADY CHECKED, but if I select it AGAIN, the yellow message bar and button appears and I can choose to display the remote content.
This happens regularly, even most often, but not always. Especially, if I do it for one message, then opening the next message typically displays the message bar without having to do anything to make it appear.
In Edit > Settings > Privacy & Security > Mail Content, the "Allow remote content in messages" checkbox is UNCHECKED as I would like it to be, because I do not want remote content to be displayed unless I enable it for a specific message by checking the preferences dialog.
From there, when I click the "Exceptions..." button, there are NO SITES LISTED on the "Exceptions - Remote Content" dialog.
When I choose Help > Troubleshoot Mode > Restart, the yellow message bar STILL DOES NOT APPEAR unless I again choose View > Message Body As > Original HTML (which again is already checked but I check it again).
Following is the information from Help > More Troubleshooting Information while in Troubleshooting Mode. I also pressed the "Clear startup cache..." button and restarted, but the problem continued.
Please help!
Thank you kindly, Andrew
--- TROUBLESHOOTING INFORMATION ---
Application Basics
Name: Thunderbird Version: 102.4.2 Build ID: 20221101185644 Distribution ID:
Update Channel: release User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:102.0) Gecko/20100101 Thunderbird/102.4.2 OS: Linux 5.15.0-52-generic #58-Ubuntu SMP Thu Oct 13 08:03:55 UTC 2022 OS Theme: Yaru-sage / Yaru-sage
Multiprocess Windows: 0/0 Fission Windows: 0/0 Enabled by default Remote Processes: 1 Enterprise Policies: Inactive Google Location Service Key: Missing Google Safebrowsing Key: Missing Mozilla Location Service Key: Missing Safe Mode: true Memory Size (RAM): 7.4 GB Disk Space Available: 107 GB
Mail and News Accounts account2: INCOMING: account2, , (none) Local Folders, 0, passwordCleartext
account3: INCOMING: account3, , (pop3) pop.[REDACTED].com:995, SSL, passwordCleartext OUTGOING: , smtp.[REDACTED].com:465, SSL, passwordCleartext, true
account4: INCOMING: account4, , (pop3) pop.[REDACTED].com:995, SSL, passwordCleartext OUTGOING: , smtp.[REDACTED].com:465, SSL, passwordCleartext, true
account11: INCOMING: account11, , (pop3) pop.[REDACTED].com:995, SSL, passwordCleartext OUTGOING: , mail.[REDACTED].com:465, SSL, passwordCleartext, true
account16: INCOMING: account16, , (pop3) pop.[REDACTED].com:995, SSL, passwordCleartext OUTGOING: , smtp.[REDACTED].com:465, SSL, passwordCleartext, true
account17: INCOMING: account17, , (pop3) pop.[REDACTED].com:995, SSL, passwordCleartext OUTGOING: , smtp.[REDACTED].com:465, SSL, passwordCleartext, true
account18: INCOMING: account18, , (rss) Feeds, 0, passwordCleartext
Calendar Settings
Travel
Name Value
Name: Type: caldav Disabled: false Username: URI: Refresh Interval: 5 Read-only: false Suppress Alarms: false Cache Enabled: true iMIP Identity: iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: Event Supported: true Task Supported: true Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported: true
https://centuryhouse.org/?calendar_feed
Name Value
Name: Type: ics Disabled: false Username: URI: Refresh Interval: 30 Read-only: false Suppress Alarms: false Cache Enabled: true iMIP Identity: iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: Event Supported: Task Supported: Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported:
Entertainment Options
Name Value
Name: Type: caldav Disabled: false Username: URI: Refresh Interval: 5 Read-only: false Suppress Alarms: false Cache Enabled: true iMIP Identity: iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: Event Supported: true Task Supported: true Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported: true
Reminders
Name Value
Name: Type: caldav Disabled: false Username: URI: Refresh Interval: 5 Read-only: false Suppress Alarms: false Cache Enabled: true iMIP Identity: id2 iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: false Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: Event Supported: true Task Supported: true Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported: true
Susie
Name Value
Name: Type: caldav Disabled: false Username: URI: Refresh Interval: 5 Read-only: false Suppress Alarms: false Cache Enabled: true iMIP Identity: iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: Event Supported: true Task Supported: true Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported: true
US Holidays
Name Value
Name: Type: ics Disabled: false Username: URI: Refresh Interval: 60 Read-only: true Suppress Alarms: false Cache Enabled: true iMIP Identity: id2 iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: Event Supported: Task Supported: Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported:
Misc
Name Value
Name: Type: caldav Disabled: false Username: URI: Refresh Interval: 5 Read-only: false Suppress Alarms: false Cache Enabled: true iMIP Identity: iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: Event Supported: true Task Supported: true Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported: true
Reviews
Name Value
Name: Type: caldav Disabled: false Username: URI: Refresh Interval: 5 Read-only: false Suppress Alarms: false Cache Enabled: true iMIP Identity: id4 iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: false Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: Event Supported: true Task Supported: true Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported: true
Susie (Absent)
Name Value
Name: Type: caldav Disabled: false Username: URI: Refresh Interval: 5 Read-only: false Suppress Alarms: false Cache Enabled: true iMIP Identity: iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: Event Supported: true Task Supported: true Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported: true
Special Days
Name Value
Name: Type: caldav Disabled: false Username: URI: Refresh Interval: 60 Read-only: false Suppress Alarms: false Cache Enabled: true iMIP Identity: iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: Event Supported: true Task Supported: true Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported: true
Learning Tree
Name Value
Name: Type: caldav Disabled: false Username: URI: Refresh Interval: 5 Read-only: false Suppress Alarms: false Cache Enabled: true iMIP Identity: id2 iMIP Disabled: iMIP Account: Organizer Id: Force Email Scheduling: false Popup Alarms Supported: Alarms on Invitation Supported: Max Alarms Per Event: Attachment Supported: Max Categories: Privacy State Supported: Priority Supported: Event Supported: true Task Supported: true Local Time Supported: UTC/GMT Supported: Auto-Scheduling Supported: true
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Web Content: 1 / 8
Add-ons
Name Type Version Enabled ID
Amazon.com extension 1.1 true amazondotcom@search.mozilla.org
Bing extension 1.0 true bing@search.mozilla.org
DuckDuckGo extension 1.0 true ddg@search.mozilla.org
Google extension 1.0 true google@search.mozilla.org
Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org
Security Software
Type: Name
Antivirus: Antispyware: Firewall:
Graphics
Features Compositing: WebRender (Software) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Window Protocol: xwayland Desktop Environment: gnome Target Frame Rate: 59
GPU #1 Active: Yes Description: Mesa Intel(R) HD Graphics 4000 (IVB GT2) Vendor ID: 0x8086 Device ID: 0x0166 Driver Vendor: mesa/crocus Driver Version: 22.0.5.0 RAM: 0
GPU #2 Active: No Vendor ID: 0x10de Device ID: 0x0fd1
Diagnostics AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: skia CMSOutputProfile: Empty profile data Display0: 3840x2160@30Hz scales:1.000000|1.000000 DisplayCount: 1
Decision Log HW_COMPOSITING: available by defaultblocked by runtime: Acceleration blocked by safe-mode OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled WEBRENDER: available by defaultunavailable-in-safe-mode by runtime: Safe-mode is enabled WEBRENDER_QUALIFIED: available by default WEBRENDER_COMPOSITOR: disabled by default: Disabled by defaultblocklisted by env: Blocklisted by gfxInfoblocked by runtime: Cannot be enabled in release or beta WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: disabled by default: Disabled by defaultunavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS: available by defaultunavailable by runtime: WebRender disabled WEBRENDER_ANGLE: available by defaultunavailable by env: OS not supported WEBRENDER_DCOMP_PRESENT: available by defaultdisabled by user: User disabled via prefunavailable by env: Requires Windows 10 or laterunavailable by runtime: Requires ANGLE WEBRENDER_SOFTWARE: available by default WEBGPU: disabled by default: Disabled by defaultblocked by runtime: WebGPU cannot be enabled in release or beta X11_EGL: available by default DMABUF: available by default VAAPI: disabled by default: VAAPI is disabled by default VP8_HW_DECODE: available by default VP9_HW_DECODE: available by default
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: pulse-rust Max Channels: 2 Preferred Sample Rate: 44100 Roundtrip latency (standard deviation): 50.06ms (2.69)
Output Devices
Name Group Vendor State Preferred Format Channels Rate Latency
Built-in Audio Analog Stereo /devices/pci0000:00/0000:00:1b.0/sound/card0 Intel Corporation Enabled All default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 1 - 384000 0 - 0
Input Devices
Name Group Vendor State Preferred Format Channels Rate Latency
Monitor of Built-in Audio Analog Stereo /devices/pci0000:00/0000:00:1b.0/sound/card0 Intel Corporation Enabled None default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 1 - 384000 0 - 0
Built-in Audio Analog Stereo /devices/pci0000:00/0000:00:1b.0/sound/card0 Intel Corporation Enabled All default: S16LE, support: S16LE S16BE F32LE F32BE 2 default: 44100, support: 1 - 384000 0 - 0
Media Capabilities
Enumerate database
Environment Variables
DISPLAY: :0 MOZ_ASSUME_USER_NS: 1 MOZ_CRASHREPORTER_EVENTS_DIRECTORY: /home/[REDACTED]/.thunderbird/n6x4t2jx.default/crashes/events MOZ_CRASHREPORTER_RESTART_ARG_0: thunderbird MOZ_CRASHREPORTER_RESTART_ARG_1: MOZ_CRASHREPORTER_DATA_DIRECTORY: /home/[REDACTED]/.thunderbird/Crash Reports MOZ_CRASHREPORTER_PING_DIRECTORY: /home/[REDACTED]/.thunderbird/Pending Pings MOZ_CRASHREPORTER_STRINGS_OVERRIDE: /opt/thunderbird/crashreporter-override.ini MOZ_LAUNCHED_CHILD: MOZ_APP_SILENT_START: XRE_PROFILE_PATH: XRE_PROFILE_LOCAL_PATH: XRE_START_OFFLINE: XRE_BINARY_PATH: XRE_RESTARTED_BY_PROFILE_MANAGER: MOZ_SAFE_MODE_RESTART: MOZ_APP_RESTART: 1
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.amount_written: 1606242 browser.cache.disk.capacity: 1048576 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.telemetry_report_ID: 1 browser.download.useDownloadDir: true browser.search.region: US dom.storage.next_gen: true dom.storage.next_gen_auto_enabled_by_cause1: true extensions.lastAppVersion: 102.4.2 font.internaluseonly.changed: false font.name.monospace.x-western: Noto Mono font.name.sans-serif.x-western: Noto Sans font.name.serif.x-western: Noto Serif font.size.fixed.x-western: 24 font.size.variable.x-western: 24 idle.lastDailyNotification: 1667790116 media.gmp.storage.version.observed: 1 network.cookie.cookieBehavior: 1 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true network.protocol-handler.warn-external.http: true network.protocol-handler.warn-external.https: true network.trr.blocklist_cleanup_done: true places.database.lastMaintenance: 1667790116 places.history.enabled: false places.history.expiration.transient_current_max_pages: 112348 plugin.state.flash: 0 privacy.donottrackheader.enabled: true privacy.purge_trackers.date_in_cookie_database: 0 privacy.purge_trackers.last_purge: 1667790116165 security.sandbox.plugin.tempDirSuffix: 38d19f3b-63e8-42f8-af5c-39a2488c06e0 signon.importedFromSqlite: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1667271486
Important Locked Preferences
fission.autostart.session: true
Places Database
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.34.1 4.34.1
NSS 3.79.1 3.79.1
NSSSMIME 3.79.1 3.79.1
NSSSSL 3.79.1 3.79.1
NSSUTIL 3.79.1 3.79.1
Sandbox
Seccomp-BPF (System Call Filtering): true Seccomp Thread Synchronization: true User Namespaces: true Content Process Sandboxing: true Media Plugin Sandboxing: true Content Process Sandbox Level: 0 Effective Content Process Sandbox Level: 0 Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Operating system not supported
Rejected System Calls
# Seconds Ago PID TID Process Type Syscall Arguments
Startup Cache
Disk Cache Path: /home/[REDACTED]/.cache/thunderbird/n6x4t2jx.default/startupCache/startupCache.8.little Ignore Disk Cache: false Found Disk Cache on Init: false Wrote to Disk Cache: false
Internationalization & Localization
Application Settings Requested Locales: ["en-US"] Available Locales: ["en-US"] App Locales: ["en-US"] Regional Preferences: ["en-US"] Default Locale: "en-US"
Operating System System Locales: ["en-US"] Regional Preferences: ["en-US"]
Remote Debugging (Chromium Protocol)
Accepting Connections: URL:
Printing
Modified print settings