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Server connect fails after waking Mac with Thunderbird 102.3.1

  • 11 uphendule
  • 0 zinale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu Hughmoz

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Each morning when I wake up my Mac(I do not turn it off and just have a hot corner set up to put Mac to sleep as, I have done for many years) this new 102.3.1 will not connect with server to download messages. You have to quit App and open it again for it to work. It has only started doing this after updating to 102.3.1

I have seen this question already asked on here, but no answers of any use thus far.

Another issue is that Accounts has been removed from Tools. Why oh why do Thunderbird keep messing about unnecessarily with features for no good reason? There is far too much messing about and people do not have that time to trawl through reams of typed information to continue using an App that used to work properly. In the release notes it says, "Account settings moved to macOS application menu". What does this mean? It was fine where it was under "Tools" .

Companies seem to forget that people use many different applications on many platforms and are not just having to deal with one outfit that likes to overcomplicate things on a regular basis. Settings need simplifying by companies and not overindulgence by designers/software writers.

Each morning when I wake up my Mac(I do not turn it off and just have a hot corner set up to put Mac to sleep as, I have done for many years) this new 102.3.1 will not connect with server to download messages. You have to quit App and open it again for it to work. It has only started doing this after updating to 102.3.1 I have seen this question already asked on here, but no answers of any use thus far. Another issue is that Accounts has been removed from Tools. Why oh why do Thunderbird keep messing about unnecessarily with features for no good reason? There is far too much messing about and people do not have that time to trawl through reams of typed information to continue using an App that used to work properly. In the release notes it says, "Account settings moved to macOS application menu". What does this mean? It was fine where it was under "Tools" . Companies seem to forget that people use many different applications on many platforms and are not just having to deal with one outfit that likes to overcomplicate things on a regular basis. Settings need simplifying by companies and not overindulgence by designers/software writers.

Okulungisiwe ngu Wayne Mery

All Replies (11)

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Settings was moved to where it should be on all Macs. Where it had been was an historical mistake which has been corrected.

To your real problem - previous to version 102.3.1 you had been on 102.3.0 with no problem? Does the problem continue with 102.3.2?

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Well, there is no such thing as should, as that is just dogma, but why on earth move something that has been under tools for donkey's years, it's unnecessary.

And no it is still misbehaving every day under 102.3.2 thanks. I have quit App and reopen. It's is not normal. This has happened under 102.3.1 and 102.3.2 other =wise it does not connect to incoming server.

Okulungisiwe ngu Hughmoz

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You also wrote..

Hughmoz said

I use TalkTalk and I'm in the UK. I have used the same server for 19 years and have been on Thunderbird for most of that and never had an issue before these last two versions of Thunderbird.

There are still no other reports of Mac users having this problem, "failing to connect". So my suspicion is something in your environment is causing this problem.

Some options/questions: 1. Does the problem reproduce if you have started Thunderbird using Help > Troubleshoot mode? 2. Is Thunderbird UI working, but you just cannot get new messages? 3. Are you on M1 hardware? see https://bugzilla.mozilla.org/show_bug.cgi?id=1749431#c6 4. If not on M1 hardware please stay your specific Mac model and version of macOS. 5. try installing the version prior when you first encountered to the problem https://archive.mozilla.org/pub/thunderbird/releases/ - is the problem gone?

Hughmoz said

It's is a drag that this keeps happening, because some of my settings in Thunderbird have to be reset after quitting and re-opening.

What settings need to be reset?

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p.s. does the same problem happen with Firefox? If you don't use Firefox, please install it and see if the same problem happens.

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Firefox has nothing to do with emails. Emails work on one's email server. I use Ventura 13.0.1 on a 2 year old iMac.

I have no idea what MI hardware is.

Troubleshooting mode in Help menu is always in grey and therefore not usable. I have already stated this. I have to Quit Thunderbird and reopen it, often daily when 1st using Thunderbird in the morning. This has never happened before 102.3.1 but now I am on 102.5.0

Also in one of your earlier posts you say settings has been moved to where it should be on Mac's. I beg to differ. Why keep messing about with things that have worked properly for years?

When I quit Thunderbird the date order reverses from descending to ascending.

Okulungisiwe ngu Hughmoz

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M1 (not MI) is Apple's newer processor https://www.macworld.com/article/234860/apple-silicon-m1-system-on-chip-macbook-air-macbook-pro-mac-mini-imac-m1x-specs-features-intel-apps-rosetta-2.html

Hughmoz said

Troubleshooting mode in Help menu is always in grey and therefore not usable. I have already stated this. I have to Quit Thunderbird and reopen it, often daily when 1st using Thunderbird in the morning.

I'm not reading or remembering all your other postings, only this one. I will cover what is stated here.

Safe mode can be done on startup - first item under #1 of https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird?redirectslug=safe-mode-thunderbird&redirectlocale=en-US#w_starting-thunderbird-in-troubleshoot-mode

When you wake the Mac in the morning is any of the Thunderbird UI working? In other words is Thunderbird a) totally unresponsive, or b) only that you cannot get new messages? If it is "b", that's why I asked about Firefox.

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I have Thunderbird on my iMac, so again the issue of Firefox is not relevant as, emails use one's server and not browser. I do not have an M1 Mac.

I leave my iMac on so just drag cursor to corner to put it to sleep at night. When I click on Thunderbird in the mornings it opens normally, but, nearly everyday fails to connect to the incoming server. My settings have been the same for years.

Okulungisiwe ngu Hughmoz

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Are you really wanting help? Because you have simply repeated things that you stated before and haven't answered my specific question. In bold.

Let me restate...

You have Thunderbird running and put the Mac to sleep. Next you wake the Mac. Please answer all questions: 1. Is any of the Thunderbird UI working? Is Thunderbird totally unresponsive? 2. (added question) If Thunderbird UI is responsive, does File > Get New messages for "current account" and "All accounts" both fail? 3. Does the "online" indicator in the bottom left look like the screen shot I have provided? 4. If you click on that indicator to go offline and pick "later", then click on it again to go online, does getting messages now work?

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I have been repeatedly clear. I will find someone else to help me as you are being pedantic in my view. I tell you that when I open Thunderbird it does not connect to incoming emails that could not be clearer. It fails to connect and just leaves a blue line quivering in the connection box.

I therefore quit the application and reopen it and it works again until the next morning.

I have answered your questions

You have also gone on about Firefox, when this has nothing to do with the issue that I am trying to fix.

Okulungisiwe ngu Hughmoz

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Hughmoz said

You have also gone on about Firefox, when this has nothing to do with the issue that I am trying to fix.

You do realize that Firefox and Thunderbird have common code? Network code is one.

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All working correctly now although, I am now on 102.5.0 but, it was never anything to do with Firefox. It was a problem on my iMac so, I reverted back to 1st September in TimeMachine when I first bought my current iMac and all is working properly now.