Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Which extension is causing a problem

  • 3 uphendule
  • 0 zinale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu cor-el

more options

I used safe mode to find out if an extension was causing a problem. In safe mode there was no problem. I searched for the extension that is causing it. I went into 'troubleshoot information" for the list of installed extensions but there was no way to disable or remove any of them to find the cause. (The list of extensions in the settings menu showed only one extension and 2 pre-intalled plug ins)

I used safe mode to find out if an extension was causing a problem. In safe mode there was no problem. I searched for the extension that is causing it. I went into 'troubleshoot information" for the list of installed extensions but there was no way to disable or remove any of them to find the cause. (The list of extensions in the settings menu showed only one extension and 2 pre-intalled plug ins)

All Replies (3)

more options

Can you give more detail on what problems you have as Troubleshoot Mode does more than disabling extensions ?

The System Details only show the default built-in search engines and one disabled normal extension, so an extension doesn't look like a porblem.

Helpful?

more options

With safe mode on, the video problem (black screen with Facebook videos) goes away. But using safe mode every time I want to go to Facebook is, so far, the only way to proceed. There must be another way. And I don't have this problem with either Chrome or Edge.

Okulungisiwe ngu susbb

Helpful?

more options

You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after modifying the setting to make changes effective.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.