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Firefox keeps crashing

  • 6 uphendule
  • 0 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu jonzn4SUSE

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I'm using Firefox and I just installed it to get away from Chrome's Manifest V3. Whenever I try to open Firefox, even in safe mode, it flashes open then closes. The crash reporter doesn't even open. I need help!

I'm using Firefox and I just installed it to get away from Chrome's Manifest V3. Whenever I try to open Firefox, even in safe mode, it flashes open then closes. The crash reporter doesn't even open. I need help!

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Yes, I have tried to reinstall it also.

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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I'm in the Crash Reports folder, but there appears to be no 'submitted' folder. Only 'events' and a bunch of files called 'InstallTime' with dates after 'InstallTime'.

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What security software are you running? Are you running Windows Pro version? What happens under a different user account?

Okulungisiwe ngu jonzn4SUSE

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What do you mean security software? Mcafee? No, I am not. I am using Windows 10 Home. The same thing happens.

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Did you already try disabling McAfee?

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