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login to site shoprite.com returns error message: Sorry, an error occurred while processing your request.

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A brand new ThinkPad P71 windows 7 sp1 FF 101 All other browsers I use work ok. On an older machine that I am trying to replace, FF 101 works ok. So it is something in the system settings, but I had no luck this far.

A brand new ThinkPad P71 windows 7 sp1 FF 101 All other browsers I use work ok. On an older machine that I am trying to replace, FF 101 works ok. So it is something in the system settings, but I had no luck this far.

Isisombululo esikhethiwe

I was about to start the troubleshooting, with default settings (including automatic updates), when version 104 showed up. I restarted, with my personalized settings, and the problem is gone. Thanks for the reply. I will keep the advice for future reference.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

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This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data for that website will be saved once again.

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Isisombululo Esikhethiwe

I was about to start the troubleshooting, with default settings (including automatic updates), when version 104 showed up. I restarted, with my personalized settings, and the problem is gone. Thanks for the reply. I will keep the advice for future reference.

Helpful?

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