Firefox is loading slowly or not at all.
Hi, I use Verizon Fios and a Windows 10 PC. Firefox is my default browser. I don't experience any of the problems described below when using Chrome, which I only do now that Firefox is not working optimally.
In many, many years I've never had trouble with Firefox until about a month ago. When I opened the browser, I received messages -- about five times -- that it had crashed. After that, many websites now load very slowly, or not at all. And now, I'm unable to see product images on Amazon.
Would you please help me? I'm 84 and not all that computer savvy and I don't want to delete my browsing history, etc. Many thanks, Valerie
All Replies (3)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
The crash report is several pages of data. We need the report numbers to see the whole report.
- Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
- Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Thanks, Paul. bp-c7c29570-6d81-4a40-9ba2-527de0220607 6/6/2022, 8:39 PM View bp-ffa226fe-3903-4b05-b497-785db0220607 6/6/2022, 8:39 PM View bp-fdb76dbf-a83a-4b2c-a413-d70390220607 6/6/2022, 8:39 PM View bp-661f46bc-ce12-453a-85b6-32cd60220607 6/6/2022, 8:39 PM View bp-52f3662a-225f-4c96-82a7-266fb2160507 5/6/2016, 8:19 PM View
Are you running Malwarebytes? Can you disable the security software, reboot the computer and try again.