cant open some website
I need help I cant log into my health plan, I click on log in it brings me to name , pasword etc but nothing happens, the little round thing on the center does not rottate. please help i am not computer savvy. Thanks for any help you can give me.
All Replies (2)
Try clearing cookies for the site and the browser cache.
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.
- make sure your extensions and filters are updated to the latest version
Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages about blocked content.