On Aug 14th 11 PM ET/Aug 15th 03:00 UTC, due to scheduled Firefox Account server maintenance, users may not be able to sign in or create a new subscription. This is expected to last approximately 30 minutes. Status updates can be found at https://status.vpn.mozilla.org or https://status.relay.firefox.com.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

all my emails go to junk folder

  • 1 baphendule
  • 1 inale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu Dropa

more options

I use Thunderbird 91.10.0 (32 bit) for my Xfinity email account. (OS Windows 7 32 bit Home Premium). No, I cannot upgrade to a newer version of Windows. A few months ago someone hacked my Xfinity email account, and all my incoming emails began going to the junk folder. I resolved the hacking issue with Xfinity, but still have the problem with the emails going to the junk folder. I have uninstalled and reinstalled Thunderbird, unchecked Enable adaptive junk mail controls for this account, added a filter to send junk emails to my Inbox, I have Reset Training Data twice, attempted to retrain by marking as Not Junk for several weeks, and marking some as Junk. I have tried Do not automatically mark mail as junk if the sender is in Collected Addresses and Personal Address Book. I noticed some McAfee products that were installed on my computer without my permission around the same time, and removed them. I also started receiving numerous phishing emails asking me to confirm purchases I did not make including various McAfee products and other items. These all were deleted and no replies sent to them. Nothing has solved the problem so far, all my messages keep going to the junk folder. Any suggestions would be greatly appreciated.

I use Thunderbird 91.10.0 (32 bit) for my Xfinity email account. (OS Windows 7 32 bit Home Premium). No, I cannot upgrade to a newer version of Windows. A few months ago someone hacked my Xfinity email account, and all my incoming emails began going to the junk folder. I resolved the hacking issue with Xfinity, but still have the problem with the emails going to the junk folder. I have uninstalled and reinstalled Thunderbird, unchecked Enable adaptive junk mail controls for this account, added a filter to send junk emails to my Inbox, I have Reset Training Data twice, attempted to retrain by marking as Not Junk for several weeks, and marking some as Junk. I have tried Do not automatically mark mail as junk if the sender is in Collected Addresses and Personal Address Book. I noticed some McAfee products that were installed on my computer without my permission around the same time, and removed them. I also started receiving numerous phishing emails asking me to confirm purchases I did not make including various McAfee products and other items. These all were deleted and no replies sent to them. Nothing has solved the problem so far, all my messages keep going to the junk folder. Any suggestions would be greatly appreciated.

All Replies (1)

more options

Thunderbird is POP3/IMAP email retriever and uses your actual account to do the emailing. You need to go to your xfinity email account and check your settings there.

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.