Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Mac OS Montery (and before): Firefox is freezing and then crashing whenever going full screen.

  • 8 uphendule
  • 1 inale nkinga
  • 160 views
  • Igcine ukuphendulwa ngu jonzn4SUSE

more options

Hello,

Currently running MacOS Montery but the problem was still occurring on previous versions.

Whenever I use the green top left button to enter full-screen, the app immediately freezes and either crashes or has to be manually force quit. There are no reports in about:crashes and I there has been no success with troubleshooting mode or switching versions of the Firefox application.

Machine Info: MacBook Pro (16-inch, 2019) Processor: 2.6 GHz 6-Core Intel Core i7 Memory: 16 GB 2667 MHz DDR4 Graphics: Intel UHD Graphics 630 1536 MB

Any help towards a solution would be appreciated. Thanks!

Hello, Currently running MacOS Montery but the problem was still occurring on previous versions. Whenever I use the green top left button to enter full-screen, the app immediately freezes and either crashes or has to be manually force quit. There are no reports in about:crashes and I there has been no success with troubleshooting mode or switching versions of the Firefox application. Machine Info: MacBook Pro (16-inch, 2019) Processor: 2.6 GHz 6-Core Intel Core i7 Memory: 16 GB 2667 MHz DDR4 Graphics: Intel UHD Graphics 630 1536 MB Any help towards a solution would be appreciated. Thanks!

Isisombululo esikhethiwe

This is a shoot in the dark, but see if this setting makes a difference. see screenshot

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (8)

more options
more options

jonzn4SUSE said

Have you tried running Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search Also, clear the browser cache. https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

I have tried both (and a clean install) and the problem appears to persist.

more options

Do you have the same issue under a different Mac account on the same computer?

more options

Let me see how to trace a process on my mac.

more options

jonzn4SUSE said

Do you have the same issue under a different Mac account on the same computer?

It does happen with other accounts; just tested!

more options

Isisombululo Esikhethiwe

This is a shoot in the dark, but see if this setting makes a difference. see screenshot

more options

jonzn4SUSE said

This is a shoot in the dark, but see if this setting makes a difference. see screenshot

That seems to have worked! Thanks for your help!

more options

LMAO!!!

Okulungisiwe ngu jonzn4SUSE