Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Win 10 RESET PC: afterwards, I installed latest ver. FF, now logins;pswds;bookmarks are gone

  • 4 uphendule
  • 1 inale nkinga
  • 14 views
  • Igcine ukuphendulwa ngu lewyes

more options

Sorry for asking a question so many others have asked but I am having trouble completing fixes that were suggested.

I do project research with over 25+ websites and can't do without my p/words especially, but also my bookmarks. I just reset my PC Win 10 and as you know this operation cleans out everything but OEM apps.

So, I downloaded latest ver. FF but my passwords and bookmarks aren't there which I actually anticipated.

I read many posts and replie s on how to restore from old Firefox date filesbut I just don't get it (about:support, Help > troubleshooting information). I located my old FF profile easily. OK fine, now what? Instructions said to copy profile but to where? And how, exactly? Do I paste it somewhere?

Another "Reply" said to locate "Local Directory, no root", then click Paste and restart Firefox. Where is Local Directory? Is there a FF restart button?

Frustrated.

Thanks.

Sorry for asking a question so many others have asked but I am having trouble completing fixes that were suggested. I do project research with over 25+ websites and can't do without my p/words especially, but also my bookmarks. I just reset my PC Win 10 and as you know this operation cleans out everything but OEM apps. So, I downloaded latest ver. FF but my passwords and bookmarks aren't there which I actually anticipated. I read many posts and replie s on how to restore from old Firefox date filesbut I just don't get it (about:support, Help > troubleshooting information). I located my old FF profile easily. OK fine, now what? Instructions said to copy profile but to where? And how, exactly? Do I paste it somewhere? Another "Reply" said to locate "Local Directory, no root", then click Paste and restart Firefox. Where is Local Directory? Is there a FF restart button? Frustrated. Thanks.

Isisombululo esikhethiwe

Hi

Just to clarify, is your issue with Firefox resolved now?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (4)

more options

When you reset Windows, did you have the option to save your data?


Sometimes when the browser thinks there is a problem with the profile, it will create a new one.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

Helpful?

more options

Thanks Fred McD.

It's been a while since you replied to my querie. Sorry for not commenting on your help until now. Life happened.

I managed to figure it out the solution in a very simple way.

All of my passwords , logins and bookmarks were restored from my old Firefox Data folder by doing this:

  • I opened the Old Firefox data folder that is on my desktop screen
  • I right clicked copy on the most recent date on the list of data shown in the folder
  • now I went back to the Firefox main page and typed "about: profile" in the URL Firefox search box (make sure it is the URL search box) and doing that it opened my current Firefox profile folder.
  • Then in a clear unoccupied space in the newest (current) Firefox profile folder, I right clicked and hit paste which added the old Firefox data into the current profile folder.
  • Finally, I restarted my PC.
  • Voila! Everything back to the way my Firefox was before my PC reset was performed.

Helpful?

more options

Isisombululo Esikhethiwe

Hi

Just to clarify, is your issue with Firefox resolved now?

Helpful?

more options

Yes, issue is resolved, Paul.


lew

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.