Izimpendulo zakamuva ze-Lost recovery key and my data disappeared after reseting passhttps://support.mozilla.org/zu/questions/13766752022-05-10T23:11:03-07:00You would need to sync it across from the other device or copy the bookmarks file from that device.
2022-05-10T23:11:03-07:00plwthttps://support.mozilla.org/zu/questions/1376675#answer-1504138<p>You would need to sync it across from the other device or copy the bookmarks file from that device.
</p>Hello,
Thank you for your answer but this doesn't solve my issue.
The problem is that yes, I have an2022-05-10T22:45:44-07:00cezarcdobrehttps://support.mozilla.org/zu/questions/1376675#answer-1504129<p>Hello,
</p><p>Thank you for your answer but this doesn't solve my issue.
The problem is that yes, I have another PC synced to this account but it is somewhere else and I don't use it now (no other phones or tablets were synced).
I have reinstalled before the OS and after I was logging in, everything appeared like before (bookmarks, passwords, etc.)
The problem this time was that I forgot my password and also the Recovery Key.
So, I proceeded to reset the password without the Recovery Key. After this, my bookmarks and everything else disappeared.
Consequently, I am asking if there is any possibility to recover my data.
</p><p>Thank you!
</p>Hi
Thank you for your question about the Firefox Sync service.
It appears from your question, that y2022-05-10T20:27:35-07:00plwthttps://support.mozilla.org/zu/questions/1376675#answer-1504093<p>Hi
</p><p>Thank you for your question about the Firefox Sync service.
</p><p>It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
</p><p>If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this <a href="/en-US/kb/recover-lost-or-missing-bookmarks" rel="nofollow"> article</a>.
</p><p>If you have a copy of your data on a mobile version of Firefox, please follow these <a href="/en-US/kb/how-do-i-set-sync-my-computer#w_connect-additional-devices-to-sync" rel="nofollow">instructions</a> to connect it to Firefox Sync to copy your data.
</p><p>If you have changed your Firefox Account password, any data that is currently in sync between devices is deleted.
</p>