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Zoho mail not working properly on Apple M1 chip laptop

  • 3 uphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu FredMcD

Philbryant
Philbryant
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On my old (Intel based) MacPro Zoho email works fine. On my new M1 chip MacPro when I first open Zoho, or open an email, the page does not render properly at first (buttons/links don't work etc). After a delay it refreshes and shows properly. The delay depends on how fast my internet is - in the evening it can be a minute or so. Even when the internet is good I still get 2 versions of a page with a pause in between.

I tried on Safari and it works fine - which makes me think this is a Firefox issue.

I have some screen shots but when I click the browse button below I can select a file then it just endlessly shows working. I will have to email these to you separately

Thanks Phil.

On my old (Intel based) MacPro Zoho email works fine. On my new M1 chip MacPro when I first open Zoho, or open an email, the page does not render properly at first (buttons/links don't work etc). After a delay it refreshes and shows properly. The delay depends on how fast my internet is - in the evening it can be a minute or so. Even when the internet is good I still get 2 versions of a page with a pause in between. I tried on Safari and it works fine - which makes me think this is a Firefox issue. I have some screen shots but when I click the browse button below I can select a file then it just endlessly shows working. I will have to email these to you separately Thanks Phil.

Isisombululo esikhethiwe

Thanks. Content blocking not the issue. Troubleshoot mode problem still occured. Cleared cache and installed v100 -now OK.

Cheers Phil

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

FredMcD
FredMcD
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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Philbryant
Philbryant Umnikazi wombuzo
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Isisombululo Esikhethiwe

Thanks. Content blocking not the issue. Troubleshoot mode problem still occured. Cleared cache and installed v100 -now OK.

Cheers Phil

FredMcD
FredMcD
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.