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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I can't login, two-step authentication issue :(

  • 1 baphendule
  • 2 zinale nkinga
  • 24 views
  • Igcine ukuphendulwa ngu cor-el

marcabulif
marcabulif
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Good afternoon,

I just format my PC and when I try to log in, it asks for the code of the two-step authentication. The problem is that I change my mobile phone a while ago and don't have my authentication app, so I can't receive the code and since I just format my PC I also don't have anymore the recovery code.

Can you help me recover my account, please? It's very important because I have all my passwords and data there.

Thank you in advance.

PD: My account mail is: [email removed from public]

Good afternoon, I just format my PC and when I try to log in, it asks for the code of the two-step authentication. The problem is that I change my mobile phone a while ago and don't have my authentication app, so I can't receive the code and since I just format my PC I also don't have anymore the recovery code. Can you help me recover my account, please? It's very important because I have all my passwords and data there. Thank you in advance. PD: My account mail is: [email removed from public]

Okulungisiwe ngu James

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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That is not possible. If you use 2FA on the Firefox account then you can only access the account if you can generate the TOTP code or have recovery codes you can use instead.