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my accountand sync
I DID NOT FORGET MY PASSWORD AND I HAVE ACCESS TO MY EMAIL BUT MY SYNC INFO IS GONE. I have been using a live usb Linux system & sometimes 3 times a day other times 4 or6 days solid i boot i get online ten open Firefox activate my toolbar menu then open tools then sign in to Firefox and sync normal i get all my add-ons but last week i did this and got nothing, blank. FF. ACCEPTED MY PASSWORD but acts like i got nothing to sync and i have it on my android and wen i sync my phone nothing its lie 2 different accounts but i checked everything is right. i have read all the on line help but i dont see anything. im sorry but when i forget a password or cant get in to my email i do not try to get help i just deal with it and fix it. the only reason im trying to get help is i have relied on this service fo a long time and my bookmarks and most of my passwords i dont know. i know i can change them, and i know how and i have secondary emails and so on but my problem is why out of the blue fire fox has nothing to sync for me? my name is ronnie mattix my email is [email address] and i know my Firefox password but other than that i would have to change every thing. and i have not changed my Firefox password for 6 months or so. so what should i do? thank you for helping rm
Okulungisiwe ngu Paul
All Replies (1)
Thank you for your question about the Firefox Sync service. I have removed your email address from your question for your privacy and security as this is an open forum.
It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.
If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.
If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.