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Login errors

  • 1 baphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu cor-el

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When logging in to my Water Provider the following occured.

error in layout configuration menuHeaderId

window[t.namespace] is undefined {"rootCause":null,"stackTrace":"Ki.initJSFunctions/e<@ odules/@apporchid/vulcanuxcore/vulcanuxcore.umd.min.js?v=@2.3.0:1:179840\nKi.initJSFunct ions@ umd.min.js?v=@2.3.0:1:179658\nnia.prototype.getUIControlConfig@https://mywaterv2.amwater .com/node_modules/@apporchid/vulcanuxcontrols/vulcanuxcontrols.umd.min.js?v=@2.3.0:1:42 7736\nnia.prototype.initialize/<@ lcanuxcontrols/vulcanuxcontrols.umd.min.js?v=@2.3.0:1:427092\nnia.prototype.initialize@https: // min.js?v=@2.3.0:1:426690\nWRb.prototype.getContainerConfig@https://mywaterv2.amwater.c om/node_modules/@apporchid/vulcanuxcontrols/vulcanuxcontrols.umd.min.js?v=@2.3.0:1:117 0692\nWRb.prototype.buildComponentConfig@ @apporchid/vulcanuxcontrols/vulcanuxcontrols.umd.min.js?v=@2.3.0:1:1169671\nWRb.prototy pe.buildComponentConfigAsync/<@ d/vulcanuxcontrols/vulcanuxcontrols.umd.min.js?v=@2.3.0:1:1169365\nZoneDelegate.prototyp e.invokeTask@\nonI nvokeTask@ min.js?v=@2.3.0:41:1240\nZoneDelegate.prototype.invokeTask@https://mywaterv2.amwater.c om/node_modules/zone.js/dist/zone.js:420:36\nZone.prototype.runTask@\nZoneTask.invokeTask@https://mywaterv\nZoneTask/this.invoke@https://myw\ntimer@https://mywaterv2.amw\n","detailedMessage":"error in layout configuration menuHeaderId"}

Error in loading solution page from response

window[t.namespace] is undefined {"rootCause":null,"stackTrace":"Ki.initJSFunctions/e<@ odules/@apporchid/vulcanuxcore/vulcanuxcore.umd.min.js?v=@2.3.0:1:179840\nKi.initJSFunct ions@ umd.min.js?v=@2.3.0:1:179658\nua.handleComponentEvent@ node_modules/@apporchid/vulcanuxcore/vulcanuxcore.umd.min.js?v=@2.3.0:1:233219\n_Kb.p rototype.loadSolutionPage@ nuxcontrols/vulcanuxcontrols.umd.min.js?v=@2.3.0:1:1133118\n_Kb.prototype.loadDefaultPag e@ ols.umd.min.js?v=@2.3.0:1:1130876\n_Kb.prototype.handlePageChangeByAction@https://myw ?v=@2.3.0:1:1131286\nW.prototype.subscribe/<@ es/@apporchid/vulcanuxcore/vulcanuxcore.umd.min.js?v=@2.3.0:1:36069\ totype.__tryOrUnsub@ .3.0:242:16\ js/Subscriber.js?v=@2.3.0:189:22\nSubscriber.prototype._next@ m/node_modules/rxjs/Subscriber.js?v=@2.3.0:129:26\\nMapSubscriber.prototy pe._next@ 6\ s?v=@2.3.0:93:18\nFilterSubscriber.prototype._next@ odules/rxjs/operators/filter.js?v=@2.3.0:89:30\\ /\nW.prototype.emit/< @ min.js?v=@2.3.0:1:35840\nZoneDelegate.prototype.invokeTask@https://mywaterv2.amwater.c om/node_modules/zone.js/dist/zone.js:421:31\nonInvokeTask@ /node_modules/@angular/core/bundles/core.umd.min.js?v=@2.3.0:41:1240\ totype.invokeTask@\ nZone.prototype.runTask@ 188:47\nZoneTask.invokeTask@ ne.js:496:34\nZoneTask/this.invoke@ st/zone.js:485:48\ntimer@ 054:29\n","detailedMessage":"Error in loading solution page from response"}

Coluld not load main-ui/solutions/enhancedportal/js/googleAnalytics.js

All Replies (1)

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There is a change in Firefox 96 related to cookies and insecure sites.

See also:

As a workaround for now you can modify this pref on the about:config page to revert this change.

  • about:config => network.cookie.sameSite.laxByDefault = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window


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