cannot log in to a government website that I guess I deleted when told to delete my cache, cookies and browser whatever
I have had a government website to log into for informatin from them. It was always auto-filled. I have asked for support from them and they gave me another number to call and I did everything they asked, but then I got a little note saying that that site is not longer available and that it was cleared when I cleared the cache. I have tried creating a new account and even that doesn't work. Is there any way to get that website back?
All Replies (3)
Have you contacted their support on this new issue?
Did you possibly use "Forget About This Site" as this also removes a stored login (username and password) ? Clearing only cache and cookies shouldn't have this effect.
Firefox 80+ has a logins-backup.json file in the profile folder that can be used in case of issues with logins.json or to undo an accidental delete/update of a password. You can check if you can find this logins-backup.json file in the profile folder or in a backup and check if you see this website in the file by using a text editor to inspect the file.
You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).
- Help -> More Troubleshooting Information -> Profile Folder/Directory:
Windows: Open Folder; Linux: Open Directory; Mac: Show in Finder