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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Fire fox seems to have vanished

  • 1 baphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu FredMcD

Terry Andrews
Terry Andrews
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When I click on Firefox shortcut it does not open but I get the following message Error: Platform version '91.4.1' is not compatible with minVersion>= 81.5.0 maxVersion<=91.5.0

I am running win 10 and Firefox was working earlier this morning I tried restarting the computer.

Help Please. I am 87 today and find computers a little difficult to sort out. I have looked at the troubleshooting tab below, but it is all beyond my understanding on what to do.

Regards Terry Andrews

When I click on Firefox shortcut it does not open but I get the following message Error: Platform version '91.4.1' is not compatible with minVersion>= 81.5.0 maxVersion<=91.5.0 I am running win 10 and Firefox was working earlier this morning I tried restarting the computer. Help Please. I am 87 today and find computers a little difficult to sort out. I have looked at the troubleshooting tab below, but it is all beyond my understanding on what to do. Regards Terry Andrews
Ama-screenshot ananyekiwe

All Replies (1)

FredMcD
FredMcD
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Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Download Firefox For All languages And Systems {web link}

Firefox ESR; Extended Support Release {web link}

Beta, Developer, Nightly versions https://www.mozilla.org/en-US/firefox/channel/desktop/

Install Older Version Of Firefox {web link} Be sure to read everything here.


Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia