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won't work at all

  • 2 uphendule
  • 1 inale nkinga
  • 22 views
  • Igcine ukuphendulwa ngu FredMcD

jackhsimons
jackhsimons
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Firefox stopped working. I have uninstalled and downloaded numerous times. It still doesn't work. In the new install I get a warning box telling me that vcruntime140_1.dll is not functioning or something. Another item: A box tells me to turn off Firefox -- after I have uninstalled Firefox. The program opens and remains totally inert. I spent hours last night and finally it worked -- wonderful. This morning nothing worked. Uninstall -- install ad nauseum. Nothing works. I am writing you.

Jack Simons

Firefox stopped working. I have uninstalled and downloaded numerous times. It still doesn't work. In the new install I get a warning box telling me that vcruntime140_1.dll is not functioning or something. Another item: A box tells me to turn off Firefox -- after I have uninstalled Firefox. The program opens and remains totally inert. I spent hours last night and finally it worked -- wonderful. This morning nothing worked. Uninstall -- install ad nauseum. Nothing works. I am writing you. Jack Simons

Isisombululo esikhethiwe

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer. ++++++++++++++++++++++++++++++++++++++++++++++ In another thread, a user reported that a recent update of Malwarebytes Anti-Exploit (version 415) may be causing symptoms similar to the VC Runtime problem. If you have MBAE, it should have a setting to exempt Firefox. You could test whether that makes any difference.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

Bithiah
Bithiah
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Hey there!

You may have done this already, but please can you restart Firefox (this isn't installing and installing Firefox) which should resolve this issue.

FredMcD
FredMcD
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Isisombululo Esikhethiwe

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer. ++++++++++++++++++++++++++++++++++++++++++++++ In another thread, a user reported that a recent update of Malwarebytes Anti-Exploit (version 415) may be causing symptoms similar to the VC Runtime problem. If you have MBAE, it should have a setting to exempt Firefox. You could test whether that makes any difference.