irritating message and no home page
Hi. A few days ago my browser started misbehaving. On opening, instead of going straight to my home page, i got the following message:
Sorry. We’re having trouble getting your pages back.
We are having trouble restoring your last browsing session. Select Restore Session to try again.
Still not able to restore your session? Sometimes a tab is causing the issue. View previous tabs, remove the checkmark from the tabs you don’t need to recover, and then restore.
I didn't want my last browsing session back. Also, thinking about it, when i close the browser recently, it did just that...close. Without asking me if I wanted to close all the tabs. Presumably the two issues are related.
All Replies (2)
The browser may think it crashed and is trying to restore your last session. This is normal for Firefox.
Do you close Firefox using the following? If not, that could be the issue. Make sure you close the browser using; Windows: Menu > File > Exit Mac: Menu > Firefox > Quit Firefox Linux: Menu > File > Quit
You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.
Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html
Type about:support<enter> in the address box.
Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.
Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder
Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.
Locate the above file. Then rename or delete it. Restart Firefox.
Use one of these to close Firefox if you are currently doing that by clicking the close X on the Firefox Title bar, especially if you have multiple windows open to prevent losing tabs in unnoticed windows.
- "3-bar" menu button -> Exit (Power button)
- Windows: File -> Exit
- Mac: Firefox -> Quit Firefox
- Linux: File -> Quit
Also make sure you give Firefox enouh time to close down before closing down the computer.