Incomplete "Clean Reinstall"
FireFox has been shutting down and or losing tabs for some time. After going thru "Trouble Shoot & Diagnose Problems" as well as operating in Safe Mode (which also had failures), tried to do "Clean Reinstall" per https://support.mozilla.org/en-US/questions/1075976 after renaming Program Files and uninstalling Firebox. Article indicated that settings, preferences and bookmarks would be retained. I GOT A BLANK VERSION OF FIREFOX...no tabs, no frequent visited, etc. How do I get these back?
Thanks, McD! Lots of how-tos to read but "Recover user data missing after Firefox update" appears to have restored bookmarks, pinned tabs, etc.! Stay safe, be well...and Happier New Year!Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0
All Replies (5)
Sometimes when the browser thinks there is a problem with the profile, it will create a new one.
Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.
Type about:profiles<enter> in the address box. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.
Thanks, McD! Lots of how-tos to read but "Recover user data missing after Firefox update" appears to have restored bookmarks, pinned tabs, etc.! Stay safe, be well...and Happier New Year!
I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.
Thank you for contacting Mozilla Support.
It's been a couple of days since "Clean Reinstall" was done with no recurrence of tabs OR Firefox shutting down inexplicably. Hopefully that is a good sign but only (further) time will tell. Thanks, McD, for your sticking with me to get this issue resolved.