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Thunderbird update

  • 3 uphendule
  • 1 inale nkinga
  • 17 views
  • Igcine ukuphendulwa ngu Matt

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Update 91.5.0 wiped out my inbox in the middle of a session. Is there any way to recover?

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What does that mean exactly?

Did it restart and ask you to enter your account all over?; Or did the contents of the inbox folder disappear on an imap account?; or just what occurred.

There have been issues for a very long time with anti virus products and their attendant firewall components causing connectivity issues post update. Do you use an anti virus? Have you checked it is not blocking 91.5.0. Some of them are very specific, a change from 91.4 to 91.5 is enough for them to consider it a new and unknown program.

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Matt, thanks for your reply. To answer “what does that mean exactly”: I was reading my mail in Thunderbird when the inbox folder emptied. I looked in some other folders, and they were empty as well. I looked on the ‘net to see if there were any hints, found none, sent the post. I later discovered that everything had been dumped in the trash folder. I access my email on a laptop and a desktop, each running Windows 10 and using Thunderbird. All folders have been dumped in the trash on both machines. I also access email with an iPad. On the iPad all the folders have been moved to “all mail.” I suspect that the Thunderbird update was just coincidental, and the problem is upstream, probably in Gmail, which services the Stanford email account. Thanks for your help.

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did you perhaps "cleanup" the inbox on your phone or on the gmail web site? IMAP being synchronized gets there, but sometime when lots of data is involved it might take a while to reflect the changes.

Do you have an anti virus that plays in the email space, saving you from scams or spams? They a well known to loose the plot after updates and delete mail or redirect it because they are imposed on Thunderbird from outside. Normal disabling of add-ons because they are not compatible does not work on these injected ones. Thunderbird as well as Firefox is moving to prevent this external injection, but I don't think it has happened yet (not enough complaints in support about scam/spam buttons being missing)

Another thing you need to be aware of is gmail does not have folders. It has labels. In the web interface when you click inbox, they search the all mail (which is exactly what the name says) and build an inbox list to show you. (they are the search people after all).

When connections are made using IMAP, Gmail again play this build on demand process using the "map" from this part of your gmail settings. https://mail.google.com/mail/u/0/#settings/labels

So as far as google is concerned your mail is in this bulk storage they call all mail. Because IMAP is a distinct protocol they have emulated the folders on demand and IMAP clients like Thunderbird, Outlook and Betterbird see and manage folders. But it does have quirks. Like deleting mail in Thunderbird from "all mail" folder will see it deleted from all other folders shortly after.

Connectivity issue can cause mail folders to empty. but that generally does not put anything in the trash, the content for all intents and purposed just disappears ( synced into oblivion as deleting does not happen when syncing). So it sounds to me like something has deleted mail on one of the connected devices and it is being reflected on the others. Perhaps concentrate on the first device things went missing on.

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