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In Japan when use Firefox browser for online shpping why I get errors but MS Edge works fine

  • 8 uphendule
  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu FredMcD

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OS Windows 10 updated (Japanese) Forefox 96.0 64-bit

When I use Firefox browser: During online shopping I got to fill in personal details and mode of payment details. After filling all details and when click to proceed for payment mostly error appears and some time just hanged. Today's experience: On a website error appeared but in my order history the order was recorded means I ordered the same thing four times. But the Online shop was good so they did not charge. Even in safe mode I faced the same problem.

Then I talked with the credit card company after checking they confirmed there is not any problem at their end. Therefore, I used MS Edge without any problem smoothly I proceeded and placed an order.

I shall be thankful if some one enlighten me or share your thoughts. Thank you.

OS Windows 10 updated (Japanese) Forefox 96.0 64-bit When I use Firefox browser: During online shopping I got to fill in personal details and mode of payment details. After filling all details and when click to proceed for payment mostly error appears and some time just hanged. Today's experience: On a website error appeared but in my order history the order was recorded means I ordered the same thing four times. But the Online shop was good so they did not charge. Even in safe mode I faced the same problem. Then I talked with the credit card company after checking they confirmed there is not any problem at their end. Therefore, I used MS Edge without any problem smoothly I proceeded and placed an order. I shall be thankful if some one enlighten me or share your thoughts. Thank you.

Okulungisiwe ngu Ari94

All Replies (8)

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Show us the issue and block your personal info. Also, provide steps to replicate.

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Ari94 said

. . . . mostly error appears and some time just hanged.

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

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Hi, thank you for the reply.

Example: I am on a website wanted to buy a product, I select that, and then got to put in the cart. If I want will proceed for payment. Will enter my personal information including mode of payment details etc. After filling information then proceed further if my filled in information is correct I will click the button Submit. In this case as I clicked submit I got a screen with Added protection where I am suppose to just type my password and then click send. After clicking send got the message: "I did not receive the information correctly. Please re-enter from the order information. " I did several time but Purchase history was adding such as placed same order four times. I have added English text in the images which will be helpful for reference. Please note for privacy I got to hide some text.

Thank you.

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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Hi FredMcD, Thank you very much for the details. Regarding enhanced tracking protection and smartblock enhanced I was not aware in such detail until reading this today thanks to you. Even in Safe Mode I got the error when I used that website I am talking about.

Thank you.

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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

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Hi, I wanted to know why even in the Safe Mode Firefox showed error when I was using website (as per my question). Does this mean enhanced tracking protection and smartblock enhanced continue working in Safe Mode unless it is turned off?

Your reply in this regard will be much appreciated. Thank you for your continued guidance,

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I don't know enough about enhanced tracking protection and smartblock enhanced to answer that question.

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