Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Image links within specific website not working as expected

  • 1 baphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu FredMcD

more options

With the following website, I'm unable to open the image links which take me to the product description page: https://www.hexinnovate.com/shop/

I've tested this on numerous machines and browsers, only Firefox has this issue.

When clicking on the KTM Gobi for example, it should take you to the page below, but it doesn't: https://www.hexinnovate.com/product/hex-ezcan-gobi-for-ktm-bikes/

Kind regards Ruan

With the following website, I'm unable to open the image links which take me to the product description page: https://www.hexinnovate.com/shop/ I've tested this on numerous machines and browsers, only Firefox has this issue. When clicking on the KTM Gobi for example, it should take you to the page below, but it doesn't: https://www.hexinnovate.com/product/hex-ezcan-gobi-for-ktm-bikes/ Kind regards Ruan

All Replies (1)

more options

ruan3 said

When clicking on the KTM Gobi for example

That entry reads; HEX ezCAN II Gobi for KTM Bikes (New)

I have several versions of Firefox and had no problem.


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.