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Local Folders deleted messages when I clicked "Don't delete any messages".

  • 7 uphendule
  • 1 inale nkinga
  • 17 views
  • Igcine ukuphendulwa ngu AgnesRM

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When I saved messages in Local Folders on my computer I did not know that they would delete when I removed them from the server. I had clicked "Don't delete any messages". I have done this with other mail clients to save messages and they stayed put! I trusted this stupid program and now some irreplacable messages appear to be gone. I'm very angry!! How do I get them back? Please Help!! I realize it is not your fault. Thank you for your help.

When I saved messages in Local Folders on my computer I did not know that they would delete when I removed them from the server. I had clicked "Don't delete any messages". I have done this with other mail clients to save messages and they stayed put! I trusted this stupid program and now some irreplacable messages appear to be gone. I'm very angry!! How do I get them back? Please Help!! I realize it is not your fault. Thank you for your help.

Okulungisiwe ngu lostpost500

All Replies (7)

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Where do you see "Don't delete any messages"?

Is this a pop account?

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Thank you for your reply, It is a Exchange Server account. the "Don't delete any messages" is in the server settings.

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I have no ready solution, but removing from server is a separate process and should have left local folders alone, although I don't know Exchange. Before giving up, I encourage you to review the Mail>Local Folders on local drive. You may need a text editor Notepad++ or Edxor for this, but if the data is there, it can be extracted. I also found this link that 'may' have some useful info : https://www.emailadepts.com/blog/restore-deleted-lost-thunderbird-mes...

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Thank you David, I will give that a try!

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Just a bit of background .... As David mentioned, Local Folders is entirely separate from the server. Once you put anything in Local Folders it is only on your own machine. This is a specific function, very useful to keep your emails if you are losing access to an account, or running into storage limits on a server. However you need to know that means the server cannot 'see' anything that is not in the Exchange account folder structure. So the server sees those messages as being deleted manually by you, or even mysteriously vanished from the account. The question in your case is whether the emails actually did transfer successfully to Local Folders - David's comments apply if the process completed but perhaps the indexes did not. Another note - when moving messages especially in bulk, please use copy, paste, then check everything arrived, then delete from the old location. A glitch in your server or local machine or internet connection during move could lose track of the transfer. Over to David!

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Good points, Agnes. It's hard to be confident on what actually transpired. If the messages were transferred via 'save as', that would be on a local folder, but not the TB Local Folder. Likewise, TB has 'move to' and 'copy to' and I don't know how Exchange reacts to those commands, nor do we know if the messages were seen on Local Folder after the transfer. I don't think the messages will be found if TB isn't aware of them, but it was worth a try to confirm. It appears that, in future, such messages should be transferred via 'copy to' and then confirmed. We all learn from this.

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Lostpost500 - Exchange servers are a particularly tricky host to connect to. Some corporate Exchange systems won't allow direct connection by Thunderbird client, so the Exquilla or OWL add-ons are needed to act as negotiator between Thunderbird and Exchange. So there's a possible third level of complication. As David said, we learn from experimenting with the particular local setup and how well it manages functions like copy and move. Always try copy and verify to be safe. I agree with David -if your action was Save As, that could save them in a completely different location, but should not have changed anything in Thunderbird or the server. Or you may have dragged & dropped, or used copy/paste between Thunderbird folders. However if it is a corporate Exchange server there may be another option! Connect with your IT support and ask if they keep deleted for a while, or if they take regular backups. They should - and you may be able to retrieve the lost emails with their help.

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