Are view the email via the browser or from a email app? Provide steps to replicate the issue.

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

I've uploaded a picture of everything that was visible on the monitor. There's nothing to click on above the line of icons at the bottom. This is what appeared after I had clicked on something in an e-mail. The other times it happened was when I clicked on the words "more" or "read more " in an e-mail. It appears that the screen shot is never going to finish uploading. I used a program called WinCopy Screen Capture.

I've uploaded a picture of everything that was visible on the monitor.

Where is it? Its link?

Please use imgur.com or a similar image host in the future if the image appears to hang on upload

I opened imgur.com but couldn't figure out what to do with it. I regularly use an image viewing program called IrfanView. I tried to figure out how to use the Print Screen key on my Window 10 PC. I think I may have created the image of the screen, but then I couldn't find the folder "screenshots," which is supposed to be in my "pictures" folder. I was trying to follow the instructions in WikiHow. I wondered for a while if this problem was only occurring in one website, but it's now happened in several websites.

Which program do you use to access your email? For example:

• Firefox (going to your mail website)
• Windows Mail
• Microsoft Outlook
• Mozilla Thunderbird
• something else...

If it is a Firefox window, here are two things to try:

(1) Print keyboard shortcut

Try pressing Ctrl+P to call up the Print overlay (the preview side-by-side with the setup panel). Does Ctrl+P have any effect there?

(2) Context menu

Right-click the page. If no menu appears, try Shift+right-click. If you get the Firefox context menu, click the star icon to bookmark the page. Then you may be able to re-open it in a normal window, although that doesn't always work with popups.

I tried to figure out how to use the Print Screen key on my Window 10 PC.

I believe using the Print Screen key copies the screen to the clipboard. From there, you need to Paste it into a picture-type program and then save it.

I prefer to use; Taking a Screenshot; Windows > Start > search box > Snip. Select Snipping Tool. Use a compressed image type like PNG or JPG to save the screenshot. Save the picture(s) to your desktop, or wherever. Press the Reply button. Then press the Add images; Browse button.