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Unable Login in to https://MyCobra.tpa.com

  • 3 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu FredMcD

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Before I reached out to you I contacted https://MyCobra.tpa.com administrators and tech support, to describe the problem. My login credential, my account, etc. are all in order. When attempting to submit the login credential to access my account I get over the submit button a red circle with a red diagonal line across the circle that inhibits pressing the submit button. The first time I attempted this on a different laptop I was asked by their tech support to not attempt to press the button but instead to hit the enter key on my keyboard. It worked! I got in! However, when I tried it again at a later time I could not get in. So, I decided to try a different browser; Edge repeatedly worked by hitting the enter keyboard key. This clearly suggests an issue with Firefox an this web portal.

I am running security add on features on Firefox. I turned them all off and run the browser in troubleshooting mode. No Joy! The problem persists. That's where you come in. I would rather not migrate to Edge, I do not like living on the edge so to speak. I am attaching a screenshot of the problem. I hope that you can help me find a solution. I look forward to your reply. Thank you.

All Replies (3)

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Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Helpful?

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Tried all these options. No Joy. Problem persists.

Helpful?

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Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

Helpful?

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