Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Microsoft Excel online (E1 License) suddenly broke down (became unusable)

  • 3 uphendule
  • 1 inale nkinga
  • 27 views
  • Igcine ukuphendulwa ngu jonzn4SUSE

more options

I was using Firefox to use the Microsoft Office online E1 Licensed ever since I joined my company. It was working without any issues so far but suddenly yesterday in Excel online it showed an error that said we are still loading the workbook and it was not editable. Waiting for hours did not resolve the issue. I should also mention that Firefox is updated to the latest version, sync is on, other workbooks are showing the same error, and I am having no issues with Excel online (same account + same workbooks + new workbooks) in other browsers. Today I tried clearing the cache and online Excel completely broke (screenshot). Please help!

I was using Firefox to use the Microsoft Office online E1 Licensed ever since I joined my company. It was working without any issues so far but suddenly yesterday in Excel online it showed an error that said we are still loading the workbook and it was not editable. Waiting for hours did not resolve the issue. I should also mention that Firefox is updated to the latest version, sync is on, other workbooks are showing the same error, and I am having no issues with Excel online (same account + same workbooks + new workbooks) in other browsers. Today I tried clearing the cache and online Excel completely broke (screenshot). Please help!
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

@jonzn4SUSE Thank you for your reply. I think someone from the back-end worked on the issue. It has been completely resolved now. Thank you though. Thank you for taking the time to reply :)

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (3)

more options

That appears to be on Sharepoint and a work related doc right? There is no way for us to replicate the issue with a work related doc. What happens if you go to Excel online and open a sample workbook from Microsoft?

more options

Isisombululo Esikhethiwe

@jonzn4SUSE Thank you for your reply. I think someone from the back-end worked on the issue. It has been completely resolved now. Thank you though. Thank you for taking the time to reply :)

more options

Glad to hear it. Please mark your comment as resolved. Thanks