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browser content unreadable

  • 9 uphendule
  • 1 inale nkinga
  • 10 views
  • Igcine ukuphendulwa ngu FredMcD

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from some time ago, my Firefox browser acts strangely. First I thought it was caused by the adblock add-on but I've remove them and again it happened just when I was about to make online payment using credit card.

Attached with the screenshot from facebook when the browser crashed.

my firefox version is 91.4.0esr (32bit), OS is Windows 10 Enterprise, version 20H2.

All Replies (9)

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Is there a reason you are using an older version of the browser?

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Helpful?

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mickeywawa said

from some time ago, my Firefox browser acts strangely . . .

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

Helpful?

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HI, I did upload a screenshot, somehow it was not successful uploaded. just tried again, and the uploading status keeps circling.

Helpful?

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have uploaded to my google photo https://photos.app.goo.gl/yAsMzyFZ1uaZ78b8A

Helpful?

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the esr version supports Java well and it's not an old version, even using 64bit Firefox browser, the web pages content still get mosaic (for all tabs) that I had to re-launch the browser.

Helpful?

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mickeywawa said

Attached with the screenshot from facebook when the browser crashed.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Helpful?

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Is this with all websites/pages, some, a few?

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Helpful?

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Helpful?

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[v56+] Type about:preferences#general<enter> in the address bar. Under fonts and colors, press the Advanced button. Scroll to the bottom, turn on Allow Web Sites To Choose Their Own.

Make sure you haven't enabled a High Contrast theme in the OS settings.

  • We have seen reports that this can be caused by a problem with fonts like Roboto or Helvetica that

you have installed locally and that might be corrupted or are missing some variants. Also, make sure you allow pages to choose their own fonts and that you do not block remote (downloadable) fonts.

  • If you use uBlock Origin make sure not to "block remote fonts".

Helpful?

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