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Firefox crashes on startup, even when trying to use Troubleshoot mode

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  • 1 inale nkinga
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After using Firefox for a minute, new tabs start crashing, and then the whole browser. This only started happening today.

Isisombululo esikhethiwe

This is a problem with hmpalert.dll, a file which belongs to the process HitmanPro.Alert which comes with the Software HitmanPro.Alert

  • Firefox 94.0.2 Crash Report [@ hmpalert.dll | js::jit::MoveEmitterX86::emitGeneralMove ]
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

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If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>


Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.

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Isisombululo Esikhethiwe

This is a problem with hmpalert.dll, a file which belongs to the process HitmanPro.Alert which comes with the Software HitmanPro.Alert

  • Firefox 94.0.2 Crash Report [@ hmpalert.dll | js::jit::MoveEmitterX86::emitGeneralMove ]

Helpful?

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