Izimpendulo zakamuva ze-Cannot Load or Install new User Profilehttps://support.mozilla.org/zu/questions/13595932021-12-17T00:27:35-08:00This is more likely a problem with the profiles.ini file that registers all profiles.
If Firefox isn2021-12-17T00:27:35-08:00cor-elhttps://support.mozilla.org/zu/questions/1359593#answer-1467319<p>This is more likely a problem with the profiles.ini file that registers all profiles.
If Firefox isn't able to save the profile to profiles.ini then it won't show up in the Profile Manager.
</p><p>What profiles are listed in profiles.ini&nbsp;?
</p><p>There might be a problem with permissions/ownership of involved folders/files preventing access.
You can check for problems with the profiles.ini file that registers profiles.
</p><p>See:
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible" rel="nofollow">https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible</a>
</li></ul>
<hr>
<p>You can try these steps:
</p>
<ul><li>delete the profiles.ini file to make Firefox create a new (default) profile
</li><li>use the Profile Manager to create a new profile<br><a href="https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles</a>
</li><li>register an orphaned profile that isn't listed in the Profile Manager
</li></ul>
<p>You can find the profiles.ini file in a hidden location:
</p>
<ul><li>Windows: %AppData%Mozilla\Firefox\<br>C:\Users\&lt;user&gt;\AppData\Roaming\Mozilla\Firefox\
</li><li>Mac: ~/Library/Application Support/Firefox/
</li><li>Linux: ~/.mozilla/firefox/
</li></ul>
<p>You can recover an orphaned profile that isn't registered via these steps:
</p>
<ul><li>use the Profile Manager to create a new profile<br><a href="https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles</a>
</li><li>click "Choose Folder" in the Profile Manager
</li><li>browse to the location of this profile to register this profile in the Profile Manager and use this profile
</li></ul>
<p>See "Profile was moved or renamed":
</p>
<ul><li><a href="https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible" rel="nofollow">https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible</a>
</li></ul>
<p>Note you should never use "Choose Folder" to specify a folder that already contains files and that isn't a Firefox profile folder.
Only use "Choose Folder" to recover an profile that isn't listed in the Profile Manager.
</p><p>If this didn't work then check the read/write permissions and ownership of files and folders in both main/root and cache locations and possibly remove the Mozilla/Firefox folder.
</p><p>Location of the cache files.
</p>
<ul><li>Windows: C:\Users\&lt;user&gt;\AppData\Local\Mozilla\Firefox\
</li><li>Mac: ~/Library/Caches/Firefox/Profiles/
</li><li>Linux: ~/.cache/mozilla/firefox/
</li></ul>Thanks for your continued assistance.
2021-12-16T23:29:00-08:00BudParkerhttps://support.mozilla.org/zu/questions/1359593#answer-1467311<p>Thanks for your continued assistance.
</p>I called for more help.
2021-12-16T04:11:49-08:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1359593#answer-1467118<p>I called for more help.
</p>Kudos, fellow Mozilla aficionados. After some time away due to personal issues I'm back trying to d2021-12-15T22:46:50-08:00BudParkerhttps://support.mozilla.org/zu/questions/1359593#answer-1467038<p>Kudos, fellow Mozilla aficionados. After some time away due to personal issues I'm back trying to decipher this dilemma with Firefox Profile. (See original post for background).
</p><p>Today, as I attempted, in vain, to create and use another profile I had opened in another window the following: C:\Users\Bud Parker\AppData\Roaming\Mozilla\Firefox\Profiles
</p><p>As I attempted to create yet another "Default User" I watched it being placed within the above directory. It did, in fact, create a Profile in yet another folder properly named, and a times.json file was placed therein. It is 1kb in size. By the way, there are many, many such created profile folders as I attempted to create them from time to time.
</p><p>Of course, it is not functioning properly because Firefox will not start. If I double-click the .json file a popup appears (see image attached).
</p>Here is a snapshot of my Profile Folder. I opened one sub folder to show the typical contents; a*.j2021-12-01T22:11:09-08:00BudParkerhttps://support.mozilla.org/zu/questions/1359593#answer-1463554<p>Here is a snapshot of my Profile Folder. I opened one sub folder to show the typical contents; a*.json file
</p>Removing the profile, while not a bad idea, would lose all of your data as well.
I think a virus in2021-12-01T17:36:58-08:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1359593#answer-1463507<p>Removing the profile, while not a bad idea, would lose all of your data as well.
</p><p><br>
I think a virus in the profile folder would not be likely. But a virus could
place links in the profile that go to bad websites. Follow the instructions here;
</p><p>You may have ad/mal-ware&#46;
Further information can be found in this article;
https://support&#46;mozilla&#46;org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no
</p><p>Run most or all of the listed free to use malware scanners&#46; Each works differently&#46;
If one program misses something, another may pick it up&#46;
</p>This is a long shot, but what if I erase the Mozilla/Firefox directory in "C:\Users\Bud Parker\AppDa2021-12-01T10:40:27-08:00BudParkerhttps://support.mozilla.org/zu/questions/1359593#answer-1463473<p>This is a long shot, but what if I erase the Mozilla/Firefox directory in "<strong>C:\Users\Bud Parker\AppData\Roaming\Mozilla\Firefox</strong>"?
</p><p>Then, uninstall Firefox normally and reinstall Firefox. Would it not recreate the AppData\Roaming\Mozilla\Firefox file structure (like on a brand new computer)?
</p><p>I bring this up because I may have somehow (virus) corrupted the structure... No, I don't have any specific virus in mind, just wondering...
</p><p>By the way, thanks for your attention and suggestions.
</p>Bud said
I am posting this using Firefox Portable version with no problems whatsoever.
Firefox Port2021-12-01T01:42:56-08:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1359593#answer-1463350<em><p>Bud <a href="#answer-1463336" rel="nofollow">said</a></p></em>
<blockquote>I am posting this using <em>Firefox Portable</em> version with no problems whatsoever.
</blockquote>
<p>Firefox Portable is a separate program that uses its own files and folders.
Very handy for those on the move.
</p>Also see;
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccess2021-12-01T01:41:22-08:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1359593#answer-1463348<p>Also see;
https://support&#46;mozilla&#46;org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
</p><p>http://kb&#46;mozillazine&#46;org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
</p><p>https://support&#46;mozilla&#46;org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
</p><p>https://support&#46;mozilla&#46;org/en-US/kb/back-and-restore-information-firefox-profiles
</p><p><br>
Type <strong>about:profiles</strong>&lt;enter&gt; in the address bar&#46;
How many profiles are listed?
How many should be there?
Also, open the profile folder in your file explorer&#46;
</p><p><br>
https://support&#46;mozilla&#46;org/en-US/kb/recover-user-data-missing-after-firefox-update
</p>Hey Bud,
Try this article.
https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save
Hop2021-12-01T01:24:24-08:00AllInOne1234https://support.mozilla.org/zu/questions/1359593#answer-1463342<p>Hey Bud,
</p><p>Try this article.
<a href="https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save" rel="nofollow">https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save</a>
</p><p>Hope it helps!
Happy browsing!
</p>Thanks, Fred McD for your post. However, after trying this recommendation I continued with the orig2021-12-01T00:35:56-08:00BudParkerhttps://support.mozilla.org/zu/questions/1359593#answer-1463336<p>Thanks, <strong>Fred McD</strong> for your post. However, after trying this recommendation I continued with the original problem. No User Profile, nor could I create a new one.
</p><p>Just as a side note I am posting this using <em>Firefox Portable</em> version with no problems whatsoever.
</p>1) Reboot the computer and try again.
2) Start Firefox using Troubleshoot(Safe) Mode {web link}
A sm2021-11-30T05:06:39-08:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1359593#answer-1463146<p><strong>1)</strong> Reboot the computer and try again.
</p><p><strong>2)</strong> <a href="https://support&#46;mozilla&#46;org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Start Firefox using Troubleshoot(Safe) Mode</a> {web link}
</p><p>A small dialog should appear&#46; Click
<strong>Start In Troubleshoot(Safe) Mode</strong> (not Refresh)&#46;
Is the problem still there?
</p><p><br>
<strong>3)</strong> Start your <strong>Computer</strong> in safe mode with network support&#46;
Then start Firefox&#46;
Try <strong>Secure</strong> websites&#46; Is the problem still there?
</p><p><a href="http://encyclopedia2&#46;thefreedictionary&#46;com/Linux+Safe+Mode" rel="nofollow">Starting Any Computer In Safe Mode</a> (web link)
Free Online Encyclopedia
</p><p><a href="https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/" rel="nofollow">https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/</a>
</p><p>https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/
+++++++++++++++++++++++++++++++++++++++++++++++
If the problem goes away with the computer in Safe Mode,
the problem is with one of the other programs on the system&#46;
</p><p>As a test, disable your protection programs&#46;
</p>