Firefox 94.02 under MacOS 12.01 regularly crashes
Dear Mozilla volunteer! I recently experience regular crashes of FireFox version 94.02 under MacOS Monterey. I have removed some add-ons and also "probleemoplossingsmodus" did not help. Furthermore I uploaded various crashreports.
Where can I find help to solve this problem? Or is MacOS 12.01 the culprit and do I have to wait for an update from Apple?
Thanks for tour reaction! Kind regards, Miel van Hutten The Netherlands
Okulungisiwe ngu Milowitsch
All Replies (5)
Milowitsch said
. . . . and also "probleemoplossingsmodus" did not help.
What is that?
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of
the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Here are the crash reports, as requested. I am wondering if you may have sufficient info for the moment.
Looking forward yo your further messages.
Thank you very much for your attention!
bp-aa56feab-17e9-43e6-89e6-28c010211126 26-11-2021 12:39 Weergeven bp-67fc9936-d44d-44b2-9209-5152c0211126 26-11-2021 12:39 Weergeven bp-60de3107-f370-47c2-a9d9-ea65c0211126 26-11-2021 12:39 Weergeven bp-44d5a6d7-5f77-4321-b713-330390211126 26-11-2021 12:39 Weergeven bp-740b2a11-a476-4374-ab41-278af0211126 26-11-2021 12:39 Weergeven bp-2e7d11aa-c0bd-4fc7-8953-c2fa00211126 26-11-2021 12:39 Weergeven bp-697aa899-cb65-406f-a55e-d60b20211126 26-11-2021 12:39 Weergeven bp-89f92912-805f-4f22-9fdb-f38f90211126 26-11-2021 12:39 Weergeven bp-7bd0015d-4e9c-4ed6-b528-289c00211126 26-11-2021 12:39 Weergeven bp-cd64fe7d-f79a-4668-8e2f-cc6de0211126 26-11-2021 12:39 Weergeven bp-74571339-10c4-4c13-9878-34b470211124 24-11-2021 14:58 Weergeven bp-1357f8c3-5624-4ba2-8208-05bc61180523 23-05-2018 17:57 Weergeven bp-47e28eb0-a096-4bd5-9117-8a5901180121 21-01-2018 21:18 Weergeven
Some of the reports are too old to be useful.
Product Firefox Release Channel release Version 94.0.1
bp-aa56feab-17e9-43e6-89e6-28c010211126 bp-60de3107-f370-47c2-a9d9-ea65c0211126 bp-697aa899-cb65-406f-a55e-d60b20211126 = Uptime 254 seconds (4 minutes and 14 seconds)
Signature: PLDHashTable::Search | mozilla::a11y::AccAttributes::GetAttribute
Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS
This is for Sumo's Related Bugs 1717501 NEW --- Crash in [@ PLDHashTable::Search | mozilla::a11y::AccAttributes::GetAttribute] +++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 94.0.2
bp_740b2a11-a476-4374-ab41-278af0211126 Signature: mozilla::a11y::GeckoTextMarkerRange::AttributedText
Crash Reason EXC_BAD_ACCESS / KERN_PROTECTION_FAILURE ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-2e7d11aa-c0bd-4fc7-8953-c2fa00211126 bp-89f92912-805f-4f22-9fdb-f38f90211126 bp-7bd0015d-4e9c-4ed6-b528-289c00211126
Signature: PLDHashTable::Search | mozilla::a11y::AccAttributes::GetAttribute
Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS
This is for Sumo's Related Bugs 1717501 NEW --- Crash in [@ PLDHashTable::Search | mozilla::a11y::AccAttributes::GetAttribute]
I called for more help.
Milowitsch said
. . . . and also "probleemoplossingsmodus" did not help.
What is that?
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.
Hi Fred!, Thanks for your replies and quick responses. "probleemoplossingsmodus" = Troubleshoot Mode.
The last 48 hours I did not experience a crash of FireFox anymore. I do not know if a change in system preferences of MacOS I made yesterday may have caused the crashes before. In tab "Accessability" of the preference menu, under "keyboard" I switched off "Extended Keyboard Functions". It was selected "on" before and caused some problems typing in windows in browsers, such as this reply window.
I shall try your links and report back later.
Thanks again!, Regards, Miel