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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

firefox crashes on startup

  • 2 uphendule
  • 1 inale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu FredMcD

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HI I am using win 10 with the latest version of firefox. Yesterday when I booted into windows and started firefox it promptly crashed. I had made no changes either to the system or firefox in several days. Since then I have been unable to get it started except in safe mode and am therefore unable to enter troubleshoot mode. I tried my previous restore points but system restore failed with each one. I have run malewarebytes, adwcleaner and a couple of other programs but they all found nothing. My drivers are all up to date. As a last resort I did a clean uninstall of firefox and manually deleted the firefox folder. I downloaded a new installer from your site only to find that it crashed during install. However, using safemode, I did get it installed but it still crashes in normal mode. Below I've listed the last two crash ID's from the old version as well as the ID from the new one. bp-08805de5-865c-4c55-af1f-c79720211123 old installation bp-d76380c7-9f34-467e-a347-34a180211123 old installation

bp-a09ec77d-868b-4670-a455-ed2d60211124 from new installation

I would be grateful for any help as Firefox is the only browser I tolerate on my OS. If you need any further information I would be happy to oblige.

Thanks

HI I am using win 10 with the latest version of firefox. Yesterday when I booted into windows and started firefox it promptly crashed. I had made no changes either to the system or firefox in several days. Since then I have been unable to get it started except in safe mode and am therefore unable to enter troubleshoot mode. I tried my previous restore points but system restore failed with each one. I have run malewarebytes, adwcleaner and a couple of other programs but they all found nothing. My drivers are all up to date. As a last resort I did a clean uninstall of firefox and manually deleted the firefox folder. I downloaded a new installer from your site only to find that it crashed during install. However, using safemode, I did get it installed but it still crashes in normal mode. Below I've listed the last two crash ID's from the old version as well as the ID from the new one. bp-08805de5-865c-4c55-af1f-c79720211123 old installation bp-d76380c7-9f34-467e-a347-34a180211123 old installation bp-a09ec77d-868b-4670-a455-ed2d60211124 from new installation I would be grateful for any help as Firefox is the only browser I tolerate on my OS. If you need any further information I would be happy to oblige. Thanks

Isisombululo esikhethiwe

communication2go said

. . . unable to get it started except in safe mode and am therefore unable to enter troubleshoot mode.

Safe Mode is now called Troubleshoot Mode


Product Firefox Release Channel release Version 94.0.2 Build ID 20211119140621 (2021-11-19)

'from new installation' bp-a09ec77d-868b-4670-a455-ed2d60211124 Signature: PR_Write | mozilla::net::PollableEvent::Signal

Uptime 1 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

mbae64.dll = Malwarebytes Anti-Exploit

KeyCrypt64(1).dll = AntiLogger Free = Zemana Ltd

aswJsFlt.dll = avast!

snxhk.dll = avast!

This is for Sumo's Related Bugs 1501362 RESOLVED WORKSFORME Crash in PR_Write | mozilla::net::PollableEvent::Signal with Eset and Zemana Anti-Keylogger ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ 'old installation' bp-d76380c7-9f34-467e-a347-34a180211123 = Uptime 1 seconds bp-08805de5-865c-4c55-af1f-c79720211123 = Uptime 0 seconds

Signature: PR_Write | mozilla::net::PollableEvent::Signal

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

KeyCrypt64(1).dll = AntiLogger Free = Zemana Ltd

aswJsFlt.dll = avast!

snxhk.dll = avast!

guard64.dll = Internet Security Essentials = COMODO

This is for Sumo's Related Bugs 1501362 RESOLVED WORKSFORME Crash in PR_Write | mozilla::net::PollableEvent::Signal with Eset and Zemana Anti-Keylogger

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

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Isisombululo Esikhethiwe

communication2go said

. . . unable to get it started except in safe mode and am therefore unable to enter troubleshoot mode.

Safe Mode is now called Troubleshoot Mode


Product Firefox Release Channel release Version 94.0.2 Build ID 20211119140621 (2021-11-19)

'from new installation' bp-a09ec77d-868b-4670-a455-ed2d60211124 Signature: PR_Write | mozilla::net::PollableEvent::Signal

Uptime 1 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

mbae64.dll = Malwarebytes Anti-Exploit

KeyCrypt64(1).dll = AntiLogger Free = Zemana Ltd

aswJsFlt.dll = avast!

snxhk.dll = avast!

This is for Sumo's Related Bugs 1501362 RESOLVED WORKSFORME Crash in PR_Write | mozilla::net::PollableEvent::Signal with Eset and Zemana Anti-Keylogger ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ 'old installation' bp-d76380c7-9f34-467e-a347-34a180211123 = Uptime 1 seconds bp-08805de5-865c-4c55-af1f-c79720211123 = Uptime 0 seconds

Signature: PR_Write | mozilla::net::PollableEvent::Signal

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

KeyCrypt64(1).dll = AntiLogger Free = Zemana Ltd

aswJsFlt.dll = avast!

snxhk.dll = avast!

guard64.dll = Internet Security Essentials = COMODO

This is for Sumo's Related Bugs 1501362 RESOLVED WORKSFORME Crash in PR_Write | mozilla::net::PollableEvent::Signal with Eset and Zemana Anti-Keylogger

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These programs; Malwarebytes, AntiLogger, avast!, Internet Security Essentials

Make sure all software is up to date. Not just the above. If the problem continues, disable all of the above.

Then reboot the computer.