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www.wp.pl portal not working correctly anymore

  • 17 uphendule
  • 1 inale nkinga
  • 66 views
  • Igcine ukuphendulwa ngu FredMcD

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Hello,

since a week or so portal I frequently use - www.wp.pl started to work really slow. It crashes all the time, browser becomes inoperative, closes by itself, etc. It obviously happens to all pages, articles, services related to wp.pl. I cannot open a single page from wp.pl domain without issues. Before it was working completely fine, all of this started to occur for no reason. Also, it happens to wp.pl only. All other pages/portals/platforms function normally. I checked on different browsers - IE, Edge, Chrome and it works fine. I also cleared cache/cookies/browser history in Firefox and this didn't help at all. Therefore there must be something wrong with Firefox browser. Could you please investigate?

Thanks, Jacek

Isisombululo esikhethiwe

I performed some of the instructions from the links you provided. It seems that disabling Java Script on the page helped. The portal runs somewhat smoothly now. Thanks for your help!

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (17)

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I have several versions of Firefox and had no problem.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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Please find below:

bp-23434aa2-99c3-4c8a-88b9-a30a50211119 bp-81d8c826-b6b2-4c5b-8bde-8e7a40211119 bp-9fe560c8-ced5-4abb-b106-309720211119 bp-dd58d5f7-3b41-4dcf-9e78-f18c90211119 bp-86eade6f-e5d1-42ad-b47e-5d47d0211119 bp-eb502495-b047-459a-a9eb-ae0800211119 bp-23766640-ec7d-45c7-bf86-c34780211119 bp-7e5e6a65-ca6d-4217-a292-1eb740211119 bp-2b82c963-c611-423f-8448-390610211119

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Some of the reports are too old to be useful.

Product Firefox Release Channel release Version 94.0.1 Build ID 20211103134640 (2021-11-03)

bp-81d8c826-b6b2-4c5b-8bde-8e7a40211119 bp-eb502495-b047-459a-a9eb-ae0800211119 bp-2b82c963-c611-423f-8448-390610211119

Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

System Memory Use Percentage 94 +++++++++++++++++++++++++++++++++++++++++++ bp-7e5e6a65-ca6d-4217-a292-1eb740211119 Signature: @0x0 | igd11dxva64.dll

Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

igd11dxva64.dll = IntelVPGSigning2014

igd10iumd64.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

Okulungisiwe ngu FredMcD

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Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

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I'm experiencing no issues on any other pages/portals, it's just happening when using wp.pl. I can be watching 4k videos on Youtube and everything runs smoothly. I tried installing the tool you mentioned. I unzipped the files to my flash drive but I cannot install the application. None of the files seem to be openable. How do I proceed from there? Screenshot attached.

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fjacek said

I tried installing the tool you mentioned . . . . None of the files seem to be openable

Do you mean MemTest? You should contact its support.

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Apart from using this tool, I did all the checkups and actions you suggested. As I mentioned, I experience no issues to other portals and pages, everything is ok except all the pages related to wp.pl. The page becomes unresponsive even if I open one page in new tab. What can I do next? What kind of solution could be applied here?

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I called for more help.


Delete browsing, search and download history on Firefox {web link}

Remove a single website from your history {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings And Passwords.

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I removed all history, cache, cookies, etc. Everything. Still the same issue...

I managed to capture another crash report ID:

bp-ffa2eb98-1643-46f3-94c2-b432f0211122

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Did you use Forget About This Site?

bp-ffa2eb98-1643-46f3-94c2-b432f0211122 Signature: OOM | small

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH()

Crash Reason EXCEPTION_BREAKPOINT

windows.storage.dll = Microsoft

xul.dll = Firefox

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Basically, an OOM (Out Of Memory) means the system is having issues with the RAM.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources


MemTest LAST UPDATED : 12/04/2020 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ? Control Panel -> System -> Advanced -> Performance -> Settings

If you use a fixed size for the page file then try the former and let Windows handle the page file. How to determine the appropriate page file size for 64-bit versions of Windows {web link}

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Yes, I did use "forget about this site" option. I also performed the system file check. No issues were found. Attached screenshot.

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Did you check out the post starting with; Basically, an OOM (Out Of Memory) . . . .

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Isisombululo Esikhethiwe

I performed some of the instructions from the links you provided. It seems that disabling Java Script on the page helped. The portal runs somewhat smoothly now. Thanks for your help!

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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems. Go to that post and click the 'Solved' button to its right.