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Secure Connection Failed on Google websites

  • 6 uphendule
  • 1 inale nkinga
  • 9 views
  • Igcine ukuphendulwa ngu FredMcD

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Hi,

I keep getting the "Secure Connection Failed" error message on Google websites (search engine, Gmail, Agenda, Meet, etc.). Usually I can first access the website fine for while, but after a few minutes I get a "you're offline" popup and refreshing the page gives the error. Sometimes I get the error right away.

I've seen many others ask that question, and I've tried this: - enable/disable ocsp stapling - enable/disable HTTP3 - empty the cache

Some other facts : - There is no additional info on the error page (it's not one of the "SSL version unsupported" or "Add an exception" pages) - I'm on Windows, with the latest Firefox version (although this problem has been going on for a while) - The only antivirus is Windows Defender - I'm not behind a proxy or VPN - This happens at work, and at least 3 of my colleagues have the issue - It sometimes happens on non-Google websites, but very rarely - Firefox for Android works fine on my phone on the same WiFi network

I appreciate any help in resolving this, it's getting to the point where I have to use Chrome to work.

Cheers,

All Replies (6)

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Helpful?

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The only antivirus on the computer is Windows Defender, there are no additional security software like the ones you mentioned

Helpful?

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What happens if you turn off Windows Defender, close and then open Firefox again? What version of Firefox?

Okulungisiwe ngu jonzn4SUSE

Helpful?

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What error page do you get ?

Can you attach a screenshot?

Helpful?

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Hi,

@jonzn4SUSE : Disabling Windows Defender did not solve the issue. Restarting Firefox usually solves the problem for a while though (without disabling Defender)

@cor-el : I'm attaching a screenshot of the error page

Helpful?

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Looks like a certificate issue. Can you contact the website's support on this?

Helpful?

Buza umbuzo

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