Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't restore passwords or bookmarks

  • 2 uphendule
  • 1 inale nkinga
  • 14 views
  • Igcine ukuphendulwa ngu wdjohnson3

more options

Please help recover my many passwords. Win7 had gotten corrupted; so I had a shop install Win10.

In prep, I did a backup with the SW bundled with my USB Seagate BackupPlus. On the same drive, I did a backup with Win7's backup tool. I exported bookmarks.html and bookmarks.json to the drive being upgraded.

The shop saved & restored ONLY the tree under users/ ... and likely, not all of that. Searching what was restored yields no match for "appdata", "prefs.js", etc

Worse, the backups I took with the Win7 and Seagate tools also seem to lack the files needed to restore my many site passwords. I'm hoping you can tell me how to recover those passwords.

Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

According to the file path of the Seagate backup, this looks like a sub folder of AdwCleaner that has quarantined the search plugins folder at some time and isn't a backup of the actual profile folder. So you may want to search harder to see if you can locate the actual hidden "AppData\Roaming" folder in case Seagate did include hidden files and folders.

Is there a C:\Windows.old folder present that could have your personal data ?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

more options

Isisombululo Esikhethiwe

According to the file path of the Seagate backup, this looks like a sub folder of AdwCleaner that has quarantined the search plugins folder at some time and isn't a backup of the actual profile folder. So you may want to search harder to see if you can locate the actual hidden "AppData\Roaming" folder in case Seagate did include hidden files and folders.

Is there a C:\Windows.old folder present that could have your personal data ?

Helpful?

more options

On the downside ... - I found no Windows.old folder. - The shop saved no AppData. - I don't know why the Seagate backup omitted the profile data.

On the upside ... - I did "search harder" in the Windows Backup Set. FileExplorer won't search the 911 zip files. - Searching harder, I did find the profile data -- and it seems complete, in zip files 48-54.

    F:\HPLAPTOP\Backup Set 2021-10-13 100810\Backup Files 2021-10-13 100810
         \Backup files 48.zip: C/Users/wdj/AppData/Roaming/Mozilla/Firefox/Profiles/ifi0hn8k.default/
         ...
         \Backup files 54.zip: C/Users/wdj/AppData/Roaming/Mozilla/Firefox/Profiles/ifi0hn8k.default/


I was really dreading the tedium of resetting roughly a decade of profile-stored passwords. It was a relief to finally see the ~20 hours spent backing up wasn't a total waste.

Thanks.

Okulungisiwe ngu wdjohnson3

Helpful?

Buza umbuzo

Kufanele ulogele ukungena ku-akhawunti yakho ukuze uphendule amaphosti. Uyacelwauqale umbuzo omusha, uma ungekabi nayo i-akhawunti namanje.