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Thunderbird 91.2.0 crashes at start up

  • 8 uphendule
  • 1 inale nkinga
  • 25 views
  • Igcine ukuphendulwa ngu arthur29

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This morning my web browser loaded a page saying Thunderbird had been updated to the latest version, 91.2.0. When I tried to start Thunderbird it crashed. Thunderbird has been crashing all day, every time I try to load it. I have attempted to fix the problem by restarting my computer, uninstalling and reinstalling Thunderbird, downloading an older version of Thunderbird (91.1.2), and holding down the shift key and attempting to start in troubleshoot mode, and disable all add-ons. Nothing I have tried has worked. The best I can do is get Thunderbird to load up for a second before it crashes. I have sent in dozens of crash reports detailing the problem.

This is the data from the latest crash report:

AdapterDeviceID: 0x1382 AdapterDriverVersion: 30.0.14.7141 AdapterSubsysID: 106510de AdapterVendorID: 0x10de Add-ons: google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.2 AvailablePageFile: 8127602688 AvailablePhysicalMemory: 6552621056 AvailableVirtualMemory: 138530895261696 BlockedDllList: BreakpadReserveAddress: 1827512516608 BreakpadReserveSize: 83886080 BuildID: 20210924213438 CPUMicrocodeVersion: 0xd4 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown disabled -- Preference not set CrashTime: 1633909688 DOMIPCEnabled: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1633908815 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["TaskFlowDataEngine.dll","ntshrui.dll","explorerframe.dll","dataexchange.dll","linkinfo.dll","twinapi.dll","OneCoreCommonProxyStub.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","cdp.dll","ondemandconnroutehelper.dll","cscapi.dll","directmanipulation.dll","Windows.Globalization.dll","DWrite.dll","wscapi.dll","msi.dll","wininet.dll","webauthn.dll","InputHost.dll","textinputframework.dll","Windows.UI.dll","wsock32.dll","dbgcore.dll","BCP47mrm.dll","dbghelp.dll","iertutil.dll","srvcli.dll","urlmon.dll","Bcp47Langs.dll","usp10.dll","winmm.dll","AudioSes.dll","rasadhlp.dll","msimg32.dll","npmproxy.dll","FWPUCLNT.DLL","OneCoreUAPCommonProxyStub.dll","dhcpcsvc6.DLL","dhcpcsvc.dll","MMDevAPI.dll","icm32.dll","version.dll","winnsi.dll","ColorAdapterClient.dll","mscms.dll","twinapi.appcore.dll","WindowManagementAPI.dll","winhttp.dll","wshbth.dll","netprofm.dll","policymanager.dll","avrt.dll","nlaapi.dll","propsys.dll","wtsapi32.dll","dsreg.dll","WinTypes.dll","d3d11.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","ntmarta.dll","winsta.dll","rsaenh.dll","msvcp110_win.dll","umpdc.dll","IPHLPAPI.DLL","netutils.dll","dnsapi.dll","powrprof.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.DLL","wldp.dll","msasn1.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","msvcp_win.dll","crypt32.dll","gdi32full.dll","win32u.dll","bcryptPrimitives.dll","bcrypt.dll","KERNELBASE.dll","wintrust.dll","cfgmgr32.dll","ucrtbase.dll","advapi32.dll","SHCore.dll","msvcrt.dll","clbcatq.dll","oleaut32.dll","sechost.dll","rpcrt4.dll","shlwapi.dll","ws2_32.dll","ole32.dll","gdi32.dll","combase.dll","setupapi.dll","nsi.dll","kernel32.dll","psapi.dll","user32.dll","shell32.dll","imagehlp.dll","msctf.dll","imm32.dll","ntdll.dll"],"Mozilla Corporation":["libotr.dll","libssp-0.dll","thunderbird.exe","rnp.dll","xul.dll","nssckbi.dll","freebl3.dll","nss3.dll","softokn3.dll","mozglue.dll","ldap60.dll","lgpllibs.dll","prldap60.dll"]} Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OMTP? OMTP- ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 724 StartupCrash: 0 StartupTime: 1633909679 SystemMemoryUsePercentage: 61 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20210924213438","version":"91.1.2","vendor":null,"displayVersion":"91.1.2","platformVersion":"91.1.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16323,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19042,"windowsUBR":1237},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"NVIDIA GeForce GTX 745","vendorID":"0x10de","deviceID":"0x1382","subsysID":"106510de","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_desktop_ref4i.inf_amd64_6ac872c5932b6bd5\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_desktop_ref4i.inf_amd64_6ac872c5932b6bd5\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_desktop_ref4i.inf_amd64_6ac872c5932b6bd5\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_desktop_ref4i.inf_amd64_6ac872c5932b6bd5\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_desktop_ref4i.inf_amd64_6ac872c5932b6bd5\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_desktop_ref4i.inf_amd64_6ac872c5932b6bd5\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_desktop_ref4i.inf_amd64_6ac872c5932b6bd5\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_desktop_ref4i.inf_amd64_6ac872c5932b6bd5\\nvldumd.dll","driverVendor":null,"driverVersion":"30.0.14.7141","driverDate":"7-12-2021","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Norton 360"],"antispyware":null,"firewall":["Norton 360"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":4},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 24660:"IPC I/O Parent",23684:"Link Monitor #1",18388:"Socket Thread",20016:"Permission",23780:"Timer",19584:"BackgroundThreadPool #1",24876:"JS Watchdog",25404:"TaskController Thread #1",24280:"TaskController Thread #2",20916:"TaskController Thread #3",15020:"TaskController Thread #0",24808:"TaskController Thread #5",18408:"TaskController Thread #6",7180:"TaskController Thread #7",16740:"TaskController Thread #4",24264:"Cache2 I/O",25256:"Cookie",21400:"StreamTrans #1",9592:"Worker Launcher",16964:"VsyncIOThread",16568:"IPC Launch",23052:"WindowsVsyncThread",19648:"Compositor",23608:"ImageIO",22816:"IPDL Background",22756:"StreamTrans #2",17936:"QuotaManager IO",3504:"HTML5 Parser",22452:"StyleThread#0",19276:"StyleThread#1",17280:"StyleThread#3",5816:"StyleThread#4",14868:"StyleThread#5",24912:"StyleThread#2",21100:"StreamTrans #3",25048:"StreamTrans #4",24128:"StreamTrans #5",23092:"IndexedDB #1",13004:"ImageBridgeChld",24236:"RemoteBackbuffer",24048:"DOM Worker",22192:"ProxyResolution",21832:"Untrusted Modules",16460:"mozStorage #1",20260:"PlayEventSound",3740:"ProcessHangMon",22188:"GMPThread",15156:"RemoteBackbuffer",14236:"RemoteBackbuffer",7816:"RemoteBackbuffer",20064:"RemoteBackbuffer",22372:"RemoteBackbuffer",16984:"BgIOThreadPool #1",22684:"TRR Background",1348:"Jump List",24588:"DNS Resolver #1",25180:"DNS Resolver #2",17172:"mozStorage #4",3000:"SSL Cert #1", Throttleable: 1 TotalPageFile: 24900366336 TotalPhysicalMemory: 17115738112 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 89.22 Version: 91.1.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

All Replies (8)

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Perhaps provide the crash signature for your submitted crashes.

https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

Helpful?

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Hello. Thank you for sending the link. The sample crash report on the link you sent has a box to "Allow Mozilla to contact me about this report." The crash boxes I receive do have that check box option. The only box I can check is "Tell Mozilla about this crash so they can fix it." I did add notes to the last several crashes I sent in.

How do I submit a crash signature?

Thank you.

Helpful?

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I manually went to the crash folder and found the submitted crash reports. The folder has 27 crash reports.

This is the first one crash ID from 7:02AM: Crash ID: bp-1c6089e6-e537-4de1-8bed-488210211010

And this is from 5:30pm Crash ID: bp-e25c3118-84ba-4649-8ce2-3a4d80211011

This one is from 11:01 PM Crash ID: bp-955ce33f-8e3d-4038-8411-160a90211011

Helpful?

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looks like this bug https://bugzilla.mozilla.org/show_bug.cgi?id=1732549

Fix approved for the next point release on V91, so the next update.

Helpful?

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Or you could go back to 78.14, which I did.

Helpful?

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soapbox said

Or you could go back to 78.14, which I did.

Please do not post a support request about future data loss caused by your actions and plaase do not encourage others to follow you unless you will be offering support to them fixing any issues your advice creates. The non technically skilled who are usually the ones asking how to go back, they are also the ones most likely to have issues with the process. Reverting all the changes in the profile requires usually an up to date backup of the profile or extensive exporting and importing of data. A very time consuming process. Not for most folks to even contemplate.

Rereading the specific bug (which is nothing like your issue) makes it clear to invoke the bug you have to set the view to unread and be using newsgroups. If you do not use newsgroups for a couple of weeks I do not assume it would be a huge issue as they are now a somewhat niche thing.

Helpful?

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I am optimistic that 91.2.1 will help - coming hopefully this week.

Helpful?

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Hi. I need one last bit of help. I've been using the beta version of Thunderbird as a work around. When the new version was released I uninstalled the beta and installed the new release version. When I tried to load the the program I got a message that I needed to create a new profile. I uninstalled the new version and tried to go back to the beta so I could check the settings and do smooth migration, but I got the same message saying I need to create a new profile. I then uninstalled the beta and went back to the release version, and tried to create a new profile but I'm stuck. I thought there would be some option to import my settings once I created a profile, but I haven't seen anything like that. I haven't had to even look at the settings in years. Every other upgrade has been seamless and problem free. But this update has been and continues to be a nightmare. I don't care about email or calendars. I only use Thunderbird for newsgroups. Is there a way I can access my old settings and move them to a new account or restore my existing account?

I did read through the help files and saw several articles that acknowledge these problems exist, but I didn't see any clear solutions. If there is a article with step by step instructions, please point me to it.

Thank you.

Helpful?

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